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YOUTH SERVICE BUREAU THE SERVICES <br />There are principally four services available at YSB. These are Co- <br />unseling, Modeling, Programming and Referral. <br />COUNSELING <br />We see youth individually, in groups, as families and with other ag- <br />ency professionals. We have staff members with particular counseling <br />skills and training and we try to pair each client with that worker <br />with the best potential to get through to the young person. Most one - <br />to -one and family counseling is done at our office or in a school <br />after we have developed the rapport we are looking for. In this way, <br />the client's familiarity with his own environment is not permitted to <br />be a detriment to "opening up ". <br />MODELING <br />All of our actions in the presence of a client can be considered as <br />impressions from which the client may learn. Any conversation has <br />the weight of counseling and any action has the potential for influ- <br />ence. For this reason, we have hired staff who are positive role <br />models. They are generally young, quite open, pleasing in their own <br />personality, exemplary in their lives, willing to work extra hours <br />and similar to Big Brothers and Sisters to the youth on their case- <br />load. We have always maintained a sex and race balance on the staff <br />for this reason. <br />PROGRAMMING <br />We have some programs which of themselves are able to reduce delin- <br />quency behaviour in young people. Each of these programs was created <br />in response to a lack in our community, most of them are operated in <br />conjunction with other agencies and many of them have been learned <br />by our staff from the various journals and conferences available to <br />people in social work. In the past three years we have also been <br />asked numerous times for advice on recreating our programs in other <br />communities. <br />When our investigation of a client discloses that another agency has <br />better resources to deal effectively with the problem, we make the <br />appropriate referral. Many times the client is unaware of which agency <br />has the needed service or is put off by formalities. Our concept of <br />referral is to stay with the client's case until he has already begun <br />service at the new agency, and not to merely provide a phone number <br />and expect them to make it on their own. <br />