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44 <br />TEN YEAR CART WARRANTY <br />1. Otto's 10 Year Cart Warranty <br />For all new carts, Otto warrants that they will meet applicable specifications and be free from defects in material and <br />workmanship while in normal use for a period of Ten (10) years from the initial date of shipment from Otto's manufacturing <br />facility. <br />2. Exclusions from Warranty Coverage <br />2.1 Normal wear and tear for serviceable containers <br />2.2 Negligent and Abusive Use: including improper storage, use and handling, vandalism, and damage from wildlife <br />2.3 Damage from incompatible, improperly installed, operated, or damaged lifting mechanisms <br />2.4 Improper use of container exceeding specifications <br />2.5 Unauthorized repair or alteration <br />2.6 Damage caused by natural calamities such as fire, storm, or high winds <br />The types of damage excluded from this warranty will be determined, each on its own merit, by your Otto representative. <br />3. Warranty Administration <br />3.1 The buyer representative shall notify your Otto representative in writing before the end of the warranty period for the <br />allegedly defective container(s). <br />3.2. The Serial Number(s) of the alleged defective container(s) shall be submitted via email on the Otto Damage Submittal Form <br />(F-9400) along with any supporting documentation. <br />3.3 The buyer agrees that your Otto representative shall have the right to inspect and test the allegedly defective <br />container(s) at the customer's site or a predetermined location. <br />3.4 At the time a Damage Submittal Form is submitted, the containers become Otto's property. Otto requires the right to <br />collect/reclaim and recycle the container(s). The buyer agrees to empty, disassemble, and stack containers for shipment set <br />up by Otto. <br />3.5 Otto reserves the right to either repair, replace or grant credit for defective containers. <br />4. Exclusive Warranty Remedy <br />Upon determination of containers/parts as defective by Otto, said product shall, at Otto's sole option, be repaired, <br />replaced, and shall be given credit for the amount of the original purchase price of the affected product. Any <br />repaired or replaced containers/parts will assume the remainder of the Ten (10) —year (or) applicable warranty from <br />the original containers initial shipment date. <br />This warranty is in lieu of any other remedy warranty, express or implied, including any implied warranty of <br />merchantability or fitness for a particular purpose. In no event shall Otto be liable for incidental or consequential <br />damages (including freight charges) or delay in performance resulting from the defect. Products manufactured by a <br />supplier or third -party manufacturer, specifically RFID components, distributed products and customers specified <br />items, are not covered by this warranty, and may be warranted by the manufacturer's warranty as offered. <br />Credits not used within six (6) months of issue will expire. <br />12700 General Drive, P.O. Box 410251 Charlotte, NC 28241 <br />Attn: warrantvclaim@otto-usa.com <br />Phone: 1(800)-227-5885 <br />Rev.2023 <br />