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City of South Bend, Indiana <br />2013 General Fund Budget Departmental Summary <br />ICHyAlfturney Fund Number fof -0501 <br />Resolved many of the excessive force lawsuits at minimal cost to the City <br />Responded timely to increase in Pudic Access Requests <br />Impleme red and coon inated substantial changes in IN law regaNing public bidding and regulatory procedures <br />Coordinated transition to new administration with reduced staff keeping she We NS aid compliance intact <br />Streamlined telephone system directory tn:e for ease of pudic use <br />CKy Strategy <br />Set higher goals for team pedoimance regarding timely resolution of customer /de,arhcent complaints <br />Continue alliance with Safety 8 Risk claims system access for IiaNlity cla rryinsk review for resolution efficiency <br />Increase team approach to legal issues to maximize Oe,artrnent expertise <br />Create mom Pudic Information materials a post to Oepa rhnent wethade <br />Streamline public access response process <br />Police and Fire Bargaining units and agreements must be in place for cextyear <br />Increased demand for Department services to be met with prompt, quality response <br />Key Performance Indications 3F m uiretl <br />2011 <br />2012 <br />Actual <br />Estimated <br />2013 <br />Measure <br />Tyiaa <br />Target <br />ifavailable <br />ifavailable <br />Pm action <br />Timely Res,. to Access Requests <br />Quality <br />199% <br />97% <br />99% <br />199% <br />Timely Response to Claims <br />Quality <br />199% <br />99% <br />98% <br />199% <br />Ware effective collection be <br />Ontceme <br />5% <br />5% <br />notavailable <br />5% <br />Tvces ut.t. efficiency, effectiveness, quality, <br />outcome, technology <br />Page 34 <br />Form 1 <br />