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City of South Bend, Indiana <br />2013 Budget Departmental Summary <br />Name I Water WO/ks- Operaffing fund Fund Number 620 <br />datesand improvements <br />data processing and billing functions <br />administration of the meter change out program <br />outaitle answering service raduced e#ra and overtime salaries <br />W hours for facilities through optimization of ele tricity <br />water and support to Unity Gardens <br />to a survey for customer astsfiication <br />GIS ra patudi e s of field pe aca rel with use of MiFi devices <br />CKy Strategy <br />dity improvements for ratluced sampling and cost savings <br />cost elimination factors related to possible outsourcing of bill print and mailing <br />Key Performance Indicators M required) <br />2011 <br />2012 <br />Actual <br />Estimated <br />2013 <br />Measure Type <br />Target <br />if available <br />if available <br />Pm ecfion <br />Actual shut offs as %of target Outwme <br />3% <br />6% <br />5% <br />4% <br />Automated payments as %of target Technobgy <br />80% <br />31% <br />72% <br />75% <br />Unaccounted forwatiar as %of target Efficiency <br />18% <br />19% <br />18% <br />18% <br />Reduce Verify Off Field Orders Output <br />20% <br />4,991 <br />4,200 <br />3,900 <br />Ty,s. output, efficiency, effectiveness, quality, outwore, technology <br />Page 232 <br />Form 1 <br />