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City of South Bend, Indiana <br />2013 Budget Departmental Summary <br />Name IParking Garage fund Fund Number 601 <br />lions for new lights which am anticipated to save significantly on future utility costs. Install lights in all 3 garages . <br />parting gates and creditcaitl payment system to enhance customer expemience. <br />:d customer communication mechanisms <br />CRY Strategy <br />:w trash receptacles to increase usability and attactrveress <br />and reconcile cash receipts in the fwd <br />and process monthly billings for accuracy and el,thifty of expenses. <br />Key Performance Indicators 3F re uiatl <br />2011 <br />2012 <br />Actual <br />Estimated <br />2013 <br />Measure Typ. <br />Ta et <br />if available <br />if available <br />Pea action <br />Zone man: findings Efficimxy <br />9 <br />9 <br />0 <br />0 <br />Maximue oceuna w.'yhaage rates Effectiveness <br />95% <br />91% <br />92% <br />93% <br />Customer satisfaction rates Effectiveness <br />80% <br />59% <br />70% <br />75% <br />Types. output, efficiency, effectiveness, quality, outcome, technology <br />Page 223 <br />Form 1 <br />