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City of South Bend, Indiana 2013 Budget Departmental Summary Name lHadman Rights - Federal Fund Number 258 Successfully completeted our contractual relationships with the Equal Employment Opportunity Commission and the D S Department of Housing and Urban Development, Successful in oLizining a great from HUD for education and out reach in housing am LGBT Successfully hosted the Indiana Conembum of State and Loral Human Highs Agencies Training Conference. The training was in Employment Housing La bar Deptrnent a LGBT issues. The Common Council passed the LGBT entrance protecting the gay, lesbian, Nsexual and trensgendered persons. The Director noened the Drum Major Community Service Awan for outstanding community service. Passed the Had audit by quickly resounding to inquiries a keeping good dawns. Director Douglas was smpparbal to M EEOC FEPA Committee. City Strategy take a charge: d could be done at that time rather than have the individual return. Thus better serving our clients. uiretl Staff will intake all charges in ore hour or less. This enables staff to spend more time performing other duties. 1,3 Each investigator will to asked to produce finished cases based on their job title (investigator r 1 6 ). The more that a given the 1,2,3 expected Our cusfemercan receive a faster resolution to their problem so they can continue their lives. The Commission will continue to encourage staff to seek attemative methods of completing every day in tasks in more efficient 3,5 manner thus improving the productivity in the office . New and innovative ideas are always welcome. The Commission will continue to pursue county wide status by partnedrg with the City of Mishawaka and the Coungceunty .This 4,6 could lead to additional revenue streams. Actual ring. aMff win need re mane a dela minee anon m gel me word our re our cusmmers o may will Ks how to reach us. We will also have down time that we most work around. Effective use of all media B amust Educating the community concerning the new sexual orientation ordinance as well as our other basis cowned under our ordinance. Partnering with the City of Mishawaka and the county of Saint Joseph in an effort to give all county residents the protection of our human rights onina nice. To increase the Commissions revenue shown at the same time. Maintaining our contract numbers with the Equal Employment Oppmtunity Commission and the U S Department of Housing and Urban Development when our number of actual charges filed is decreasing. Determining whether the number of charges are decreasing due the Commissions success in helping to indicate discriminatory practices and behavior. Key Performance Indicators 36 uiretl 2011 2012 Actual Estimated 2013 Measure Type Target ifavailable ifavailable Pm action Number of rases investigated. output 100 106 104 104 Number of housing tminings output 6 8 8 8 Number of traings done output 6 6 8 8 N umber of inquiries handled effectiveness 100 107 100 100 Number of probable causes quality, outcome 10 8 10 10 Number of no causes quality, outcome 85 A 80 80 Tvces: output, efficiency, effectiveness, duality, outcome, technology Page 133 Form 1