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City of South Bend, Indiana <br />2013 General Fund Budget Departmental Summary <br />Ma or'sofice Fund Number for' -0101 <br />- Implemented moyameation of office into Chief -cfSdff model with new stradure for department head li emi <br />Supported community events, parades, mayoal appearances and ad ucaional programming <br />-Led structural and strategic wenew, of Community and Economic Development Department <br />- Initiated Mayor's Task Force on Vacant and Abandoned Hones <br />- Implemented monthly Mayor's Night In /Out Program <br />- Conducted process mapping and improvement survey across city government <br />- Enhanced mayoal social made presence and initiated City wathada mdesign <br />-Held South Bend Economic Summit with key local stakeholders <br />- Resolved numerous constituent issues <br />CKy Strategy <br />and improve response time on corustduent needs and n:guests coming into the office <br />1 <br />d and hire professionals to serve as department heads in the City Administration <br />5 <br />a stronger communication pen for inter -0epartnrenfal information she nng and empbyee mop, le <br />4,5 <br />ce local and outside made recognition of civic aid economic achievements <br />6 <br />Re performance -based management throughout City Administration beginning with leadership level <br />1 <br />twill necessitate fuller efficiency savings via process improvement opbru J use of interns, and 311 impleme <br />office staff structure need implementation to ensure internal and outreach functions aa, welFbalapued <br />at funding will make d necessary to form more positive public-pmate partcerships to sell South Bend and region <br />Key Performance Indicators 3F sequined) <br />2011 <br />2012 <br />Actual <br />Estimated <br />2013 <br />Measure <br />Type <br />Target <br />ifmmilabla <br />ifmmilabte <br />Pm action <br />Constituent issues resolved c5 days <br />Output <br />80% <br />me <br />me <br />80% <br />Avg. gas. time to letters It mguests <br />Output <br />5tlays <br />n/a <br />n/a <br />5tlays <br />Increase local, national, and social <br />Output <br />25% increase <br />n/a <br />n/a <br />25% increase <br />media presence <br />Internal Reviews/Impmveemp. Missile <br />Output <br />15 % positive Inc. <br />Na <br />n/a <br />15 % positive Inc. <br />Mayor's Time and Events <br />TBO <br />TBO <br />n/a <br />n/a <br />TBO <br />Tvres. output, afficienev, effectiveness, aualdv, outcome. <br />t:chnolo ar <br />Page 13 <br />Form 1 <br />