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b) Make, model, vehicle license registration and VIN number of towed vehicles; <br />c) Itemized billing and invoicing of basic tow charge, special charges, storage <br />charges, and any vehicle repair charges; <br />d) Signed release form completed by person claiming the vehicle; or <br />e) Formal Complaint form, if any, or demand letters for vehicle owner reporting any <br />complaints about charges, additional vehicle damage, lost or stolen items or other <br />related problems. Formal Complaint form shall be posted in main office of the <br />Towing Company. Completed Formal complaint forms will be mailed to the <br />Police Department within five (5) business days of the complaint. <br />f) All records related to vehicle registration and ownership including title, bill of <br />sale, and registration paperwork. <br />g) Any documents sent to the vehicle owner including notifications and letters. <br />h) Any items of personal property released from any vehicle, including the date, <br />time, and name of person receiving the items. <br />i) Disposition of towed vehicles that are unclaimed and all proceeds from the sale of <br />towed vehicles that are unclaimed. <br />11) Risk. Towing Companies assume all risk in the event of damage, theft, fire, or <br />otherwise, of the vehicles or any other property towed, impounded, or stored by <br />Towing Companies, its employees or agents. Notwithstanding any other term or <br />condition herein, in responding to a call from City, Towing Companies shall have no <br />claim whatsoever against City or any right to recover from City the cost of any of the <br />services it renders in the performance of this contract. Towing Companies shall look <br />solely and exclusively to the owner of the vehicle towed, impounded, or stored for <br />payment of the services provided by the Towing Companies. Towing Companies <br />shall assume the entire risk of nonpayment of any service charges incurred pursuant <br />to this contract. <br />12) Indemnity. The Towing Companies shall indemnify and hold harmless the City, its <br />officers, employees, including any agency, department, or commission of the City, for <br />any and all suits or actions brought against the City on account of any loss, injury, or <br />damage sustained or claimed to have been sustained by anyone in connection with or <br />arising out of the performance of this contract by the Towing Companies or any of its <br />agents, employees, and/or independent contractors. <br />13) Insurance. The Towing Companies shall maintain a current policy of insurance with <br />minimum coverage limits of no less than $1,000,000.00 liability and $1,000,000.00 <br />property damage. The City shall be named and identified as an additional insured on <br />such policy. The City shall be notified of any cancellation, expiration or change in <br />the insurance coverage. A copy of the current certificate of insurance shall be <br />provided to the City's Board of Public Works. Failure to maintain the required <br />insurance in -force shall constitute a material breach of contract. <br />14) Maintenance of Vehicles. All vehicles shall be handled and returned in substantially <br />the same condition as they existed before being towed. All personal property and <br />contents in the vehicle shall be kept intact. <br />