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17 <br />●Can house one thousand plus vehicles at a given time. <br />●The company’s property is not shared with any other company to ensure the <br />preservation and security of stored vehicles. <br />The company can house fourteen passenger size vehicles within the indoor storage facility and <br />one thousand plus passenger vehicles in the outdoor lot. <br />The company provides twenty-four hour indoor and outdoor surveillance of the facility. <br />BID PROPOSAL REQUIREMENTS AND CONFORMITY <br />6.0 Communication <br />Big Bulldog Towing understands the importance of good communication and agrees to the RFP <br />communication outline and guidelines.Under the guidelines of the RFP,the company agrees <br />that should three attempts be made to contact the company without success,the city has the <br />right to contact another towing company.To avoid this type of error the company works with a <br />rolling landline,cell phone communication,and direct numbers to owners and/or managers in <br />case of emergencies that could interrupt communication between itself,the City of South Bend <br />Police Department,customers,and tow vehicle drivers. <br />●Continuous communication is held between the dispatch office and drivers via rolling <br />landline and cell lines. <br />●To ensure all phone calls are answered,police dispatchers are provided with a separate <br />unpublished phone number,our main landline phone number and 1-2 cellular phone <br />numbers. <br />●During the evening hours when the office is not manned,calls are forwarded directly to <br />an on-call dispatcher. <br />●In case of emergency,if the main phone lines or the unpublished landline phones are <br />down,the company will provide the city with cell phone numbers to directly reach <br />owners/managers who will dispatch the call. <br />BID PROPOSAL REQUIREMENTS AND CONFORMITY <br />7.0 Hours of Operation and Release of Stored Vehicles <br />Per proposal requirements,Big Bulldog Towing’s hours for payment and release of vehicles <br />include the following times: <br />●Per proposal requirements,Big Bulldog Towing hours for payment and release of <br />vehicles include the following times: <br />○8am-5pm Monday through Friday