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Filed in Clerk's Office <br /> Bianca Tirado <br /> City Clerk, South Bunt!, IN <br /> Chief Innovation <br /> 2024 Org Chart Officer <br /> for I&T <br /> Director, <br /> Zoom in on Customer Service Customer Service <br /> Changes: Merging all frontline & Success <br /> Customer Service personnel on one <br /> team will: I I 1 <br /> - Allow the city to create a One <br /> Stop Shop digital and in-person <br /> experience Manager, Manager, 311 <br /> - Pursue centralized/streamlined Customer Success g <br /> payments across resident <br /> services <br /> - Shift from a reactive 311 model <br /> to a proactive, holistic case <br /> management model <br /> - Create a foundation for <br /> customer service digital Case Manager <br /> innovation while future- (2)* 311 Liaison (10)* <br /> proofing our structure and <br /> workforce <br /> City of South Bend <br /> Innovation 8, Technology <br /> 1 Case Manger + 5 311 Liaisons absorbed <br />