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available contractor. A contractor shall respond to the selection for work in a reasonable <br />timeframe (max response timeframe is 24 hours or the next business day whichever is shorter). <br />Contractors unable to respond in a reasonable timeframe shall notify the Sewer Insurance <br />Administrator at the initial request for service. Inability to respond will count as work performed <br />and the Sewer Insurance Administrator shall move to the next contractor on the pre -qualified list. <br />A contractor may be removed from the Registry by the Sewer Insurance Administrator due to a <br />pattern of lack of responsiveness on the part of the contractor. A pattern of lack of <br />responsiveness shall be considered if a contractor does not accept over 50% of selections by the <br />Sewer Insurance Administrator over a period of six months. <br />The Sewer Insurance Administrator shall conduct a quarterly evaluation of contractors on the <br />Registry to maintain a standard of quality performance. Contractors must successfully repair <br />75% of their cable auger repairs within a sustained six month period to maintain their fully pre - <br />qualified. <br />If a contractor fails to maintain a 75% success rate, they shall be reduced to a probationary pre - <br />qualified status for the next quarter. Should a contractor's performance not improve during the <br />first probationary quarter, the Sewer Insurance Administrator may elect to either remove the <br />contractor for the remainder of the calendar year or grant an additional probationary quarter. A <br />contractor may not have more than two consecutive probationary quarters in a calendar year. If a <br />contractor improves their success rate to 75% or above, they shall be reinstated to a fully pre - <br />qualified status on the Registry. <br />k. The rate schedule for contractor costs incurred while performing work as directed by the Sewer <br />Insurance Administrator as attached hereto under Exhibit E. These rates will be renewed by the <br />Sewer Insurance Administrator annually and any revisions requested through the Board prior to <br />the beginning of a new calendar year. <br />Contractors may petition the Sewer Insurance Administrator to add or adjust rates within the rate <br />schedule. If petitioned, the Sewer Insurance Administrator shall contact all pre -qualified <br />contractors to determine if additional rate categories are needed. The Sewer Insurance <br />Administrator shall report contractor petitions and response to the Board with recommendation <br />regarding adding additional rates or re -setting the rate amounts. <br />1. The {Sewer Insurance Administrator shall provide a quarterly report to the Board with <br />recommendations and analysis of the program. The quarterly report shall contain the following <br />information: <br />i. Contractor performance: include recommendations as to which jobs/cleanings cannot or <br />should not be held against a contractor for determination of continued competency (provide <br />proof of extreme conditions of the specific situation) <br />ii. Contractor billings per job type. Use Exhibit F for definition of job types and levels of <br />excavation. <br />in. <br />Contractors shall be'directly and solely liable to a homeowner for any damage to any <br />Homeowner's person or property cartsed by the Contractor's acts, conduct or omissions arising <br />from 'or'within the scope of this Program. Contractor shall release and fully indemnify the City <br />from any claim or cause of action of any kind which Homeowner may make against the City for <br />any act, conduct or omission by the Contractor under this Program. Indemnification includes but <br />is not limited to Contractor's payment of any legal fees or legal expense incurred by the City in <br />defending such Homeowner claim. <br />