|
Other Special Coverages Coverage Notes
<br />AuraLast® Protection for
<br />Wood Products
<br />Owner-Occupied
<br />Single-Family
<br />Residence: as
<br />long as you own
<br />and occupy your
<br />residence
<br />Coverage is for wood decay and/or termite damage in pine wood components.
<br />Warranty coverage outside Canada, the contiguous 48 states and Alaska is
<br />contingent upon approval from the JELD-WEN Customer Care Department. Please
<br />contact us.
<br />Commercial: 20
<br />years
<br />Custom Fiberglass Door
<br />Slabs
<br />As long as you
<br />own and occupy
<br />your residence
<br />Factory Prefinish on
<br />Custom Fiberglass Doors
<br />10 years Should the factory prefinish be proven defective, we will at our option refinish the
<br />door or pay up to $350.00 per opening to the current owner.
<br />Electric Operators 1 year Coverage includes replacement parts and skilled labor necessary to replace the
<br />operator for one year.
<br />Retractable Roll Screens 5 years
<br />How To Get Assistance
<br />If you have a problem with your JELD-WEN Product, contact the dealer/distributor or contractor from whom you purchased your
<br />product or contact us directly:
<br />In the United States:In Eastern Canada: In Western Canada:In Ontario Canada
<br />Mail:JELD-WEN Customer Care
<br />Attn: Warranty Claims
<br />P.O. Box 1329
<br />Klamath Falls, OR 97601
<br />JELD-WEN Service Dept
<br />90, rue Industrielle
<br />Saint-Apollinaire, Quebec
<br />Canada GOS 2EO
<br />JELD-WEN Service Dept
<br />550 Munroe Avenue
<br />Winnipeg, Manitoba
<br />Canada R2K 4H3
<br />JELD-WEN Service Dept
<br />90 Stone Ridge Road
<br />Vaughan, Ontario
<br />Canada L4H 3G9
<br />Phone:888-JWHelpU
<br />888-594-3578
<br />800-463-1930 888-945-5627
<br />204-668-8230
<br />800-440-2714
<br />905-265-5700
<br />Fax:800-436-5954 888-998-1599 204-663-1072 905-265-5704
<br />E-mail:jeldwenwarranty@jeld-wen.com wpgservice@jeld-wen.com
<br />Web:www.jeld-wen.com/contact-us www.jeld-wen.ca/contact-us
<br />We can respond quickly and efficiently if you provide the following: a) product identification (from the original order/invoice, spacer
<br />code, permanent label, or the window identification number found on corner of glass), b) how to contact you, c) the address where
<br />the product can be inspected, and d) a description of the apparent problem and the product (photographs are helpful).
<br />What We Will Do
<br />Upon receiving your notification, we will send out an acknowledgement within three business days to the contact, which you have
<br />provided. We will investigate your claim and will begin to take appropriate action within 30 days after receipt of notification. If your
<br />warranty claim is denied, we may charge an inspection fee for an onsite inspection that is required or requested by you.
<br />If your claim is approved, and we choose to repair or replace the product or a component of the product, the replacement product/
<br />component will be provided in the same specification as the original product or its nearest equivalent current product. Replacement
<br />components/products are warranted for the balance of the original product warranty or 90 days, whichever is longer.
<br />If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to twelve (12)
<br />months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local humidity
<br />and temperature conditions. This deferral will not be counted against the warranty period.
<br />What This Warranty Does NOT Cover
<br />JELD-WEN is not liable for damage, product failure or poor product performance due to:
<br />• Normal wear and tear, including normal wear and tear of weatherstrip; natural weathering of surfaces. Variance in color or texture
<br />of natural wood parts, and natural tarnishing of copper cladding are not considered defects.
<br />• Normal wear and tear to hardware and naturally occurring changes to hardware finishes (e.g., corrosion or tarnishing).
<br />• Exposure to chemicals (e.g. brick wash) or a harsh environment (e.g. salt spray or airborne pollutants) unless otherwise stated above.
<br />• Misuse, abuse or failure to properly finish and provide maintenance.
<br />• Alteration or modification to the Product (e.g. customer applied tints or films, paint finishes, security systems).
<br />• Any cause beyond the reasonable control of JELD-WEN (e.g. fire, flood, earthquake, other acts of nature, and acts of third parties
<br />outside of our control).
<br />• Failure to provide an adequate overhang for fiberglass doors; damage caused by extreme temperature buildup where storm doors
<br />are present. For general guidelines, see our “Appropriate Protection for Exterior Doors” in our product literature or at www.jeld-
<br />wen.com/resources; for specific information pertaining to your structure, consult your contractor or other building professional.
<br />Continued on next page
<br />Other Special CoveragesCoverageNotes
<br />AuraLast® Protection for
<br />Wood Products
<br />Owner-Occupied
<br />Single-Family
<br />Residence: as
<br />long as you own
<br />and occupy your
<br />residence
<br />Coverage is for wood decay and/or termite damage in pine wood components.
<br />Warranty coverage outside Canada, the contiguous 48 states and Alaska is
<br />contingent upon approval from the JELD-WEN Customer Care Department. Please
<br />contact us.
<br />Commercial: 20
<br />years
<br />Custom Fiberglass Door
<br />Slabs
<br />As long as you
<br />own and occupy
<br />your residence
<br />Factory Prefinish on
<br />Custom Fiberglass Doors
<br />10 yearsShould the factory prefinish be proven defective, we will at our option refinish the
<br />door or pay up to $350.00 per opening to the current owner.
<br />Electric Operators1 yearCoverage includes replacement parts and skilled labor necessary to replace the
<br />operator for one year.
<br />Retractable Roll Screens 5 years
<br />How To Get Assistance
<br />If you have a problem with your JELD-WEN Product, contact the dealer/distributor or contractor from whom you purchased your
<br />product or contact us directly:
<br />In the United States:In Eastern Canada: In Western Canada:In Ontario Canada
<br />Mail:JELD-WEN Customer Care
<br />Attn: Warranty Claims
<br />P.O. Box 1329
<br />Klamath Falls, OR 97601
<br />JELD-WEN Service Dept
<br />90, rue Industrielle
<br />Saint-Apollinaire, Quebec
<br />Canada GOS 2EO
<br />JELD-WEN Service Dept
<br />550 Munroe Avenue
<br />Winnipeg, Manitoba
<br />Canada R2K 4H3
<br />JELD-WEN Service Dept
<br />90 Stone Ridge Road
<br />Vaughan, Ontario
<br />Canada L4H 3G9
<br />Phone:888-JWHelpU
<br />888-594-3578
<br />800-463-1930888-945-5627
<br />204-668-8230
<br />800-440-2714
<br />905-265-5700
<br />Fax:800-436-5954888-998-1599204-663-1072 905-265-5704
<br />E-mail:jeldwenwarranty@jeld-wen.comwpgservice@jeld-wen.com
<br />Web:www.jeld-wen.com/contact-uswww.jeld-wen.ca/contact-us
<br />We can respond quickly and efficiently if you provide the following: a) product identification (from the original order/invoice, spacer
<br />code, permanent label, or the window identification number found on corner of glass), b) how to contact you, c) the address where
<br />the product can be inspected, and d) a description of the apparent problem and the product (photographs are helpful).
<br />What We Will Do
<br />Upon receiving your notification, we will send out an acknowledgement within three business days to the contact, which you have
<br />provided. We will investigate your claim and will begin to take appropriate action within 30 days after receipt of notification. If your
<br />warranty claim is denied, we may charge an inspection fee for an onsite inspection that is required or requested by you.
<br />If your claim is approved, and we choose to repair or replace the product or a component of the product, the replacement product/
<br />component will be provided in the same specification as the original product or its nearest equivalent current product. Replacement
<br />components/products are warranted for the balance of the original product warranty or 90 days, whichever is longer.
<br />If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to twelve (12)
<br />months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local humidity
<br />and temperature conditions. This deferral will not be counted against the warranty period.
<br />What This Warranty Does NOT Cover
<br />JELD-WEN is not liable for damage, product failure or poor product performance due to:
<br />• Normal wear and tear, including normal wear and tear of weatherstrip; natural weathering of surfaces. Variance in color or texture
<br />of natural wood parts, and natural tarnishing of copper cladding are not considered defects.
<br />• Normal wear and tear to hardware and naturally occurring changes to hardware finishes (e.g., corrosion or tarnishing).
<br />• Exposure to chemicals (e.g. brick wash) or a harsh environment (e.g. salt spray or airborne pollutants) unless otherwise stated above.
<br />• Misuse, abuse or failure to properly finish and provide maintenance.
<br />• Alteration or modification to the Product (e.g. customer applied tints or films, paint finishes, security systems).
<br />• Any cause beyond the reasonable control of JELD-WEN (e.g. fire, flood, earthquake, other acts of nature, and acts of third parties
<br />outside of our control).
<br />• Failure to provide an adequate overhang for fiberglass doors; damage caused by extreme temperature buildup where storm doors
<br />are present. For general guidelines, see our “Appropriate Protection for Exterior Doors” in our product literature or at www.jeld-
<br />wen.com/resources; for specific information pertaining to your structure, consult your contractor or other building professional.
<br />Continued on next page
<br />46 | JELD-WEN.COM
|