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JELD-WEN® Products1 are designed to create lasting value for your home. This warranty is effective for all JELD-WEN window
<br />and patio door Products (except United Collection products) manufactured on or after June 1, 2019 for use in the United States
<br />and Canada. Any previous warranties will continue to apply to products manufactured by JELD-WEN prior to this date. For
<br />additional information, including care and maintenance instructions, installation instructions, and previous warranties, refer to
<br />www.jeld-wen.com or www.jeld-wen.ca.
<br />What This Warranty COVERS
<br />Except as set forth in the Special Coverages section below, we warrant that if your JELD-WEN Product exhibits a defect in material
<br />or workmanship within the time periods from the date of manufacture as specified below, we will, at our option, repair, replace or
<br />refund the purchase price of the Product or component part. Skilled labor2 (where deemed necessary by us) to repair or replace any
<br />component is provided as specified below.
<br />Wood & Metal
<br />Clad Wood
<br />Composite Vinyl and Metal
<br />Clad Vinyl
<br />Aluminum
<br />Basic Product Coverage
<br />Owner-Occupied Single-Family Residence
<br />20 years 10 years; glass is
<br />covered for 20
<br />years
<br />as long as you
<br />own and occupy
<br />your residence
<br />10 years
<br />Basic Product Coverage
<br />Commercial (Other than Owner-Occupied Single-
<br />Family Residence)
<br />20 years 10 years 10 years 2 years
<br />Skilled Labor2 Coverage 2 years 2 years 2 years 1 year
<br />Transferability - the maximum length of any
<br />coverage when you sell your residence or it
<br />becomes occupied by other than the original owner
<br />10 years 10 years 10 years Non-transferable
<br />Special Coverages (Applies to both Owner-Occupied and Commercial)
<br />The following Special Coverages apply to special product features and options; not all options are available on all products or in all
<br />regions.
<br />Glass Options Coverage Notes
<br />Triple-Glazed Glass Units 20 years Includes the glass panes and the insulating seal.
<br />ImpactGard® Glass Units 10 years
<br />Special Glazings 5 years Includes laminated glass units other than ImpactGard, and glass options not listed
<br />in our product literature, e.g., leaded or decorative glass.
<br />Blinds/Shades Between
<br />the Glass
<br />10 years Includes the seal, external control mechanism, and operation of the shade/blind.
<br />Stress Cracks 1 year Applies to sealed glass units installed in windows and patio doors. Laminated glass
<br />and special glazings are excluded. Coverage includes replacement glass and skilled
<br />labor2 necessary to replace the glass. Stress cracks occur when the glass develops a
<br />crack without sign of impact.
<br />Accidental Glass
<br />Breakage
<br />Same as the Basic
<br />Product Coverage
<br />above (Owner-
<br />Occupied or
<br />Commercial)
<br />Applies to Products ordered with tdouble strength or thicker glass. Not covered:
<br />damage attributable to acts of nature (e.g. fire, hurricane, etc.), civil disorder,
<br />building settling, structural failures of walls or foundations or improper
<br />installation, construction job-site mishaps, storage, or handling. Special glazings
<br />and ImpactGard glass are not covered by this glass breakage warranty.
<br />Finish Options Coverage Notes
<br />Clad Finish on Metal
<br />Clad Exteriors
<br />AAMA 2605: 30
<br />years
<br />AAMA 2603/2604:
<br />10 years
<br />Anodized: 5 years
<br />Coverage is for peeling, checking, cracking, or exhibiting excessive chalk, fade or
<br />color change3.
<br />Clad products installed within one mile of a salt-water source (for example, an
<br />ocean or salt lake) or other corrosive environment require additional and specific
<br />maintenance requirements. Refer to our full care and maintenance instructions.
<br />Factory Interior Finish on
<br />Wood Products
<br />1 year Coverage is for peeling, checking, or cracking. Should the factory interior finish be
<br />proven defective within this time period, we will at our option, replace or refinish
<br />the component or product, or offer a refinish credit up to $50 per opening for
<br />windows or $100 per opening for patio doors. This coverage applies to factory-
<br />applied finish coat options only; standard factory-applied primer is not a finish
<br />coat.
<br />Colored and Laminated
<br />Surfaces on Vinyl and
<br />Composite Products
<br />10 years Coverage is for peeling, blistering, or flaking, and excessive color change3. This
<br />coverage does not extend to discoloration, polish, surface damage, or alteration
<br />caused by the use of natural or chemical solvents or an environmental factor
<br />causing such damage.
<br />JELD-WEN® WINDOW & PATIO DOOR LIMITED WARRANTY
<br />OUR WARRANTY TO YOU...
<br />Continued on next page
<br />Other Special Coverages Coverage Notes
<br />AuraLast® Protection for
<br />Wood Products
<br />Owner-Occupied
<br />Single-Family
<br />Residence: as
<br />long as you own
<br />and occupy your
<br />residence
<br />Coverage is for wood decay and/or termite damage in pine wood components.
<br />Warranty coverage outside Canada, the contiguous 48 states and Alaska is
<br />contingent upon approval from the JELD-WEN Customer Care Department. Please
<br />contact us.
<br />Commercial: 20
<br />years
<br />Custom Fiberglass Door
<br />Slabs
<br />As long as you
<br />own and occupy
<br />your residence
<br />Factory Prefinish on
<br />Custom Fiberglass Doors
<br />10 years Should the factory prefinish be proven defective, we will at our option refinish the
<br />door or pay up to $350.00 per opening to the current owner.
<br />Electric Operators 1 year Coverage includes replacement parts and skilled labor necessary to replace the
<br />operator for one year.
<br />Retractable Roll Screens 5 years
<br />How To Get Assistance
<br />If you have a problem with your JELD-WEN Product, contact the dealer/distributor or contractor from whom you purchased your
<br />product or contact us directly:
<br />In the United States:In Eastern Canada: In Western Canada:In Ontario Canada
<br />Mail:JELD-WEN Customer Care
<br />Attn: Warranty Claims
<br />P.O. Box 1329
<br />Klamath Falls, OR 97601
<br />JELD-WEN Service Dept
<br />90, rue Industrielle
<br />Saint-Apollinaire, Quebec
<br />Canada GOS 2EO
<br />JELD-WEN Service Dept
<br />550 Munroe Avenue
<br />Winnipeg, Manitoba
<br />Canada R2K 4H3
<br />JELD-WEN Service Dept
<br />90 Stone Ridge Road
<br />Vaughan, Ontario
<br />Canada L4H 3G9
<br />Phone:888-JWHelpU
<br />888-594-3578
<br />800-463-1930 888-945-5627
<br />204-668-8230
<br />800-440-2714
<br />905-265-5700
<br />Fax:800-436-5954 888-998-1599 204-663-1072 905-265-5704
<br />E-mail:jeldwenwarranty@jeld-wen.com wpgservice@jeld-wen.com
<br />Web:www.jeld-wen.com/contact-us www.jeld-wen.ca/contact-us
<br />We can respond quickly and efficiently if you provide the following: a) product identification (from the original order/invoice, spacer
<br />code, permanent label, or the window identification number found on corner of glass), b) how to contact you, c) the address where
<br />the product can be inspected, and d) a description of the apparent problem and the product (photographs are helpful).
<br />What We Will Do
<br />Upon receiving your notification, we will send out an acknowledgement within three business days to the contact, which you have
<br />provided. We will investigate your claim and will begin to take appropriate action within 30 days after receipt of notification. If your
<br />warranty claim is denied, we may charge an inspection fee for an onsite inspection that is required or requested by you.
<br />If your claim is approved, and we choose to repair or replace the product or a component of the product, the replacement product/
<br />component will be provided in the same specification as the original product or its nearest equivalent current product. Replacement
<br />components/products are warranted for the balance of the original product warranty or 90 days, whichever is longer.
<br />If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to twelve (12)
<br />months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local humidity
<br />and temperature conditions. This deferral will not be counted against the warranty period.
<br />What This Warranty Does NOT Cover
<br />JELD-WEN is not liable for damage, product failure or poor product performance due to:
<br />• Normal wear and tear, including normal wear and tear of weatherstrip; natural weathering of surfaces. Variance in color or texture
<br />of natural wood parts, and natural tarnishing of copper cladding are not considered defects.
<br />• Normal wear and tear to hardware and naturally occurring changes to hardware finishes (e.g., corrosion or tarnishing).
<br />• Exposure to chemicals (e.g. brick wash) or a harsh environment (e.g. salt spray or airborne pollutants) unless otherwise stated above.
<br />• Misuse, abuse or failure to properly finish and provide maintenance.
<br />• Alteration or modification to the Product (e.g. customer applied tints or films, paint finishes, security systems).
<br />• Any cause beyond the reasonable control of JELD-WEN (e.g. fire, flood, earthquake, other acts of nature, and acts of third parties
<br />outside of our control).
<br />• Failure to provide an adequate overhang for fiberglass doors; damage caused by extreme temperature buildup where storm doors
<br />are present. For general guidelines, see our “Appropriate Protection for Exterior Doors” in our product literature or at www.jeld-
<br />wen.com/resources; for specific information pertaining to your structure, consult your contractor or other building professional.
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