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12/26/18 <br />Product Guide <br />Interior and Exterior Doors (JPG013) <br />8 <br />TROUBLESHOOTInG OPERATIOnAL PROBLEMS - COnTInUED <br />PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIOnS <br />Door will <br />not lock <br />Lock misaligned • Align lock strikes <br />• Make shoot bolt lock strikes flush to sill (double doors) <br />Improper installation Inspect installation <br />Door squeaks No lubricant on hinges Lubricate all hinges with light oil <br />Light or air <br />leaks through <br />corners <br />Worn weatherstrip Repair loose or damaged weatherstrip <br />Foam wedge damaged or missing Replace foam wedge <br />Hinges may be worn or misaligned Replace hinges. Ensure proper hinge placement <br />Door handle <br />will not operate <br />Improper installation, damaged or misaligned • Check for damage/lubricate if necessary <br />• Check alignment of strike plate. Re-align if necessary <br />Shoot bolt <br />will not fully <br />engage <br />Lock strike obstructed or not deep enough to allow <br />shoot bolt to fully engage <br />Clear any debris and verify shoot bolt lock strikes flush to sill <br />Water leaks <br />through <br />the door <br />Slab damaged or loose at hinges Replace slab <br />Weatherstrip damaged or missing Reattach if loose, replace if damaged or missing <br />Slab warped or bowed Inspect installation <br />Moisture <br />occurs between <br />glass panes <br />Seal failure Replace either the insulating glass assembly or the entire slab. This <br />determination should be made by a service representative. <br />Glass surface <br />fogs up <br />Condensation If condensation is on an interior surface: <br />• Raise the average temperature of the house one or two degrees and do not <br /> block vents. <br />• Vent all appliances to the outdoors and run exhaust fans. <br />• Open patio door blinds for air circulation. <br />• Turn humidifiers down as the temperature gets colder (unless used for <br /> medical purposes). <br />If condensation is on an exterior surface: <br />• Close patio door coverings to reduce cooling of the glass surface by <br /> air-conditioning. <br />• Remove or trim shrubbery close to patio doors to promote air circulation. <br />If condensation is between glass panes: <br />• Seal failure. Replace either the insulating glass assembly or the entire slab. <br /> This determination should be made by a service representative.