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12/26/18 <br />Product Guide <br />Interior and Exterior Doors (JPG013) <br />7 <br />PROPER DOOR InSTALLATIOn - COnTInUED <br />Straight Side jambs <br />Place level against inside of side <br />jamb. Look for gaps anywhere <br />between level and side jamb. <br />Repeat steps for other side jamb. <br />Frame/Panel Bow <br />Inspect interior and exterior frame <br />jambs, or stiles/rails of slab (not glass) <br />to determine if bowed. <br />1. Cut piece of string slightly longer <br />than height of frame or slab. <br />2. Pull tightly and stretch string <br />to upper and lower corners of <br />jambs, or, stiles or rails of slab. <br />Tape securely. <br />3. Look for gap between string and <br />frame or slab. If gap measures <br />more than 1/4" at any point, the <br />slab is bowed. <br />String <br />Gap <br />Frame/ <br />Panel <br />TROUBLESHOOTInG OPERATIOnAL PROBLEMS <br />NOTE: please check each possible cause, including verifying proper installation, before contacting us for assistance. <br />PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIOnS <br />Door will <br />not open <br />Knob locked Make sure lock is in unlocked position, try again <br />Obstructions Remove obstructions/shipping blocks <br />Slab damaged Repair or replace slab <br />Lockset damaged or broken Replace lockset <br />Strike plate loose or damaged Tighten if loose,replace if damaged <br />Improper installation Inspect installation <br />Door will <br />not close <br />Threshold dirty or damaged Clean threshold then lubricate with silicone spray on cloth <br />Deadbolt in locked position Make sure lock latch is in unlocked position, try again <br />Obstructions Remove obstructions/debris/shipping blocks <br />Strike plate loose or damaged Tighten if loose replace if damaged <br />Lock strike plate misaligned • Realign. Create new screw holes and chisel bore if necessary <br />• Make shoot bolt lock strikes flush to sill (double doors) <br />Weatherstrip loose or damaged Reattach If loose, replace if damaged <br />Frame bowed Inspect Installation <br />Improper installation Inspect installation <br />Door swings <br />open by itself <br />Slab not plumb Inspect Installation <br />Hinge plates not flush with frame or slab Make hinge plates flush <br />Hinge screws not flush with hinge plates Ensure proper hinge placement; tighten screws <br />Uneven reveal <br />(gap) between <br />slab & frame <br />Slab(s) not aligned properly • Adjust threshold if adjustable <br />• Make hinge plates flush (hinged doors) <br />• Ensure proper hinge placement (hinged doors) <br />Improper installation Inspect installation <br />Door stuck shut Slab(s) misaligned Remove obstructions/shipping blocks <br />Slab painted to weatherstrip Un-stick painted-over weatherstrip