02-15-2013 Mayor Announces Launch of First Phase of City's 311 Line

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SOU TJJ gF 4 � i r-- x x 1565 CITY OF SOUTH BEND PETE BUTTIGIEG, MAYOR OFFICE OF THE MAYOR FOR IMMEDIATE RELEASE February 15, 2013 Contact: Mike Schmuhl Phone: 574-235-9261 MAYOR BUTTIGIEG ANNOUNCES LAUNCH OF FIRST PHASE OF CITY'S 311 CUSTOMER SERVICE LINE 311 Phone Line Now Operational for Three City Services SOUTH BEND Mayor Pete Buttigieg announced on Friday morning the launch of the first phase of a 311 customer service phone line for the City of South Bend. Mayor Buttigieg made the announcement at the South Bend Water Works in downtown South Bend with 311 Director Cynthia Simmons and 311 Project Manager Kris Priemer. "Today is a big step forward toward improved customer service for the residents,businesses, and visitors of South Bend," said Mayor Buttigieg. "Smart government works when information is easier to find and answers come sooner rather than later." Not all City departments and divisions will be transferred to the new 311 line. The first three divisions to roll into 311 include Water Works, Solid Waste, and the Street Department. In the coming weeks and months,the City will incorporate more departments, divisions, and services. It is important for residents and businesses to understand the distinction and rollout of the service. "This is an exciting initiative and we're ready to get started," said Simmons, who will work with four 311 customer service representatives in the South Bend Water Works building downtown. "This is an excellent opportunity to expand our customer service in South Bend and it will be so helpful to people. They will have one number to call and they won't be transferred to the wrong extensions." 1400 COUNTY-CITY BUILDING•227 W.JEFFERSON BOULEVARD•SOUTH BEND,INDIANA 46601 PHONE 574/235-9261 • FAx 574/235-9892 • TTD 574/235-5567