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CITY OF SOUTH BEND CE SERVICES: COAL LINE TRAIL PHASE IIB DES #2200199 12 <br />APPROACH <br />S <br />U <br />C <br />C <br />E <br />S <br />S <br />Coming together is the beginning. Staying together is progress. Working together is success. <br />. <br />At a minimum, A&Z will host bi-weekly meetings to <br />provide updates and brainstorm. W e know that <br />frequent one-on-one communication is key to <br />success, and often meet with stakeholders <br />individually to iron out details. <br />REGULAR <br />MEETINGS <br />A&Z will be on-call, all the time providing 24/7 access <br />to key staff. Emergency contact numbers will be on <br />display. 24/7 ACCESS <br />A&Z takes advantage of virtual meetings so that <br />some of our busiest stakeholders, like utilities, can <br />attend meetings. This keeps projects on-time, and, <br />in our experience, even ahead of schedule. <br />TECHNOLOGY <br />A&Z RPRs know that accurate, detailed and timely <br />documentation is key to ensuring adherence to <br />plans and specs. The City of South Bend can <br />expect thorough documentation of all <br />communication from meeting minutes to shop <br />drawings. <br />THOROUGH <br />DOCUMENTATION <br />Residents are eager to use this beautiful trail and <br />are curious about how construction will affect <br />things like their daily commute. A&Z takes the <br />time to communicate with nearby property <br />owners and provides information and updates for <br />media outlets-including the already established <br />website for this project. <br />UPDATING THE <br />PUBLIC <br />. <br />Cost Containment Practices <br />A&Z understands the importance of budgets when it <br />comes to LPA/INDOT projects. The tactics described <br />below are some of the ways A&Z RPRs are trained to <br />contain costs. <br />•Simplifying MOT <br />•Tracking and Communicating Clear Timelines <br />•Maintaining Contact with Utilities and other Partners to <br />Ensure Milestones are Accomplished <br />•Maintaining Constant Contact with City Project <br />Manager to Discuss Incidents-Big or Small <br />•Identifying Areas of Excess for Discussion <br />Communication Practices <br />Most Used Words from A&Z Client <br />Testimonials