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Warranty Claims <br />The Ambulance Conversion elements of your vehicle are covered by AEV under our <br />Warranty, a copy of which is included in this book. If you have a problem with your vehicle, <br />and you feel the problem is related to the Conversion, please contact us at once to arrange for <br />service. Our Toll -Free service number is 800-374-9749 or warranty@aev.com. When contacting <br />for warranty claim, we will need the following information to speed up your service. <br />• Vehicle Identification Number (VIN) <br />• AEV Job Number <br />• Date you took delivery of your vehicle <br />• Description of the problem <br />• Names and phone numbers of your people we should contact about the problem <br />• Your own name and phone number <br />If you have problems with your on -board equipment, including such items as warning <br />systems, suction apparatus, inverter, battery charger, etc., contact AEV as shown above. If the <br />problem is related to our installation, we will arrange for its correction. If the problem is with <br />equipment covered by an original manufacturer's warranty, we will assist you in contacting <br />that manufacturer's service network for the repair or exchange of the equipment. <br />Problems relating to the chassis, including engine, alternator, drive train, exhaust system, <br />fuel system, body construction, and all other factory original equipment, should be directed <br />to the chassis manufacturer's service network, starting with the local dealer. <br />Tires are warranted by the tire manufacturer, and any tire problems should be referred to <br />the original manufacturer's service network. <br />If you have trouble getting service for your chassis or tires, you may contact AEV at the <br />number given above, and we will assist you in dealing with the original manufacturer. <br />If you need repair or replacement of a warranted product or component at a location other <br />than the AEV plant, contact our Warranty Department for authorization before you have any <br />work done. AEV is not liable for any unauthorized work performed by non-AEV personnel, <br />and such work may void your warranty. You can get authorization either: <br />1) in writing, from our Warranty Department, or <br />2) by phone or FAX from our Warranty Department, with an Authorization Number <br />assigned. <br />After you get authorization for repairs, AEV will need the information requested on the <br />attached Warranty Claim Form to reimburse you for your expenses covered by warranty. <br />5 <br />