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Service Points <br />Procedures <br />IMPORTANT! All service requests must be channeled through the AEV Warranty Department for <br />approval and processing: <br />American Emergency Vehicles <br />165 American Way <br />Jefferson, NC 28640 <br />Toll Free: 800-374-9749 <br />Local Phone: 336-846-8010 <br />Fax: 336-982-9826 <br />Email: warranty@aev.com <br />www.aev.com <br />After your request for service has been received and approved by AEV, you will be informed <br />of the course of action being taken to handle your service request. Service is to be performed by <br />an approved Field Service Technician, or by an authorized Service Representative, or in our plant <br />at the above address, at AEV's option. <br />Please do not have service or repairs performed on your vehicle by anyone other than AEV <br />personnel without contacting AEV for prior approval. <br />AEV does not warrant service or repairs by unauthorized persons, and work performed <br />without authorization will not be paid for by AEV. In addition to voiding your warranty, <br />unauthorized work may delay the professional factory -trained service you need, and which <br />we want you to have, as an Emergency Medical Service Provider. <br />4 <br />