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just, as with oversight review, individual officers’ <br />behavior. According to Mary Dunlap, director of San <br />Francisco’s Office of Citizen Complaints, “Policy recom- <br />mendations may be the most important work OCC does: <br />They improve police services and the department’s rela- <br />tions with the public.” <br />Some police administrators believe that citizens do not <br />have the necessary understanding of <br />police practices to make useful policy <br />recommendations. However, according <br />to Capt. Gregory Winters, former offi- <br />cer-in-charge of the San Francisco <br />Police Department’s Risk Management <br />Office (which includes the internal <br />affairs unit), “The OCC’s policy recom- <br />mendations can be helpful precisely <br />because they think of questions which, <br />because the staff lack expertise [in <br />police work], make you think.” Adds <br />Chief Fred Lau, “A lot of OCC’s [policy] recommenda- <br />tions make sense, but the police department doesn’t <br />always realize they are needed.” <br />The process of developing policy <br />recommendations <br />Oversight bodies can identify the need for policy change <br />in several ways. <br />•Through individual citizen complaints.The bracelet <br />identification system described in “The Orange <br />County Sheriff Implements a Citizen Review Board <br />Suggestion” resulted from one family’s complaint. <br />•Through review of closed cases.If the auditor in Tucson <br />sees a need for a policy change, she can suggest the <br />modification to the chief. The oversight board also can <br />recommend the change to the chief. If <br />the chief does not agree to implement <br />the policy recommendation, the auditor <br />can appeal to the city manager, to <br />whom she and the chief report, and <br />the city manager can require the <br />change. The board can appeal the <br />chief’s refusal to the mayor and city <br />council. As a result, when the auditor <br />and board agree on a policy change, <br />they have a great deal of potential <br />clout behind them. <br />•As a result of a general citizen concern.Citizens in <br />Berkeley may attend any regular Police Review <br />Commission meeting or specially assembled public <br />hearing to raise concerns that the board can use to <br />develop a recommendation for a department policy <br />change. One group of citizens petitioned for a public <br />hearing to complain about the University of California <br />campus police’s use of pepper spray and batons to <br />C HAPTER 3: OTHER O VERSIGHT R ESPONSIBILITIES <br />70 <br />THE ORANGE COUNTY SHERIFF IMPLEMENTS A CITIZEN <br />REVIEW BOARD SUGGESTION <br />A mentally challenged man who had wandered away from his home during the night tried to enter a neighbor’s <br />residence thinking it was his own home. Officers who responded to the neighbor’s call reporting a burglary in <br />progress arrested the man, who spent 2 days in jail before his identity was discovered. The man’s parents filed a <br />complaint, but the board exonerated the two officers involved in arresting him, as did IA. However, the board <br />recommended that the sheriff work with the county commission to develop a method to identify people with <br />diminished mental capacity so they would not languish in jail for 48 hours. <br />Capt. Melvin Sears, the board’s administrative coordinator, located a local mental health association that agreed <br />to adapt its existing software to administer a program to distribute bracelets to these individuals. Kevin Beary, <br />the sheriff, agreed to provide $1,600 from his forfeiture fund to purchase the bracelets, print an informational <br />brochure, and purchase two Polaroid cameras to take photos for the bracelets. Later, Beary wrote the board, <br />“It is always a pleasure to see positive results from an unfortunate incident. As you may recall, this is the result of <br />the CRB case involving Mr. ____.” <br />Policy recommendations <br />can influence an entire <br />department, not just, <br />as with oversight <br />review, individual <br />officers’ behavior.