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For community policing to be effective, the integri- <br />ty of the agency and the community’s trust in it are <br />critical. The CRB [Citizen Review Board] con- <br />tributes to the trust because nonsworn citizens are <br />involved in reviewing the agency. <br />—Kevin Beary, Orange County (Florida) Sheriff <br />4. Improve the quality of the department’s internal inves- <br />tigations of alleged misconduct. <br />The board has improved our professional standards’ <br />investigative reports because investigators get <br />dressed down and embarrassed at hearings <br />for any sloppiness, such as <br />drawing conclusions on flimsy <br />evidence. As a result, if there is <br />any litigation on the complaint, <br />the report will enhance the <br />agency’s position. <br />—Capt. Melvin Sears, Orange <br />County Sheriff’s Office adminis- <br />trative coordinator to the Citizen <br />Review Board <br />Informally in discussions after <br />hearings and in the questions <br />board members ask of PSD [professional standards <br />division] investigators during hearings, [board] <br />members have made observations about deficien- <br />cies in the investigators’ reports that have resulted <br />in improved reporting. For example, board mem- <br />bers kept objecting to the way officers and investi- <br />gators included opinions in their reports, rather than <br />just the facts. <br />—Maj. Karon LaForte, Orange County Sheriff’s <br />Office IA commander <br />Investigators do a better job investigating cases <br />because they know that PIIAC [Police Internal <br />Investigations Auditing Committee] will be looking <br />at their work product, so they are less likely to take <br />shortcuts in their research and reporting than in <br />the past. <br />—Charles Moose, former Chief, Portland Police <br />Bureau <br />5. Help reassure the public that the department already <br />investigates citizen complaints thoroughly and fairly. <br />Even when the department is capable of imposing <br />appropriate discipline without citizen review, an <br />oversight procedure can reassure skeptical citizens <br />that the agency is doing its job in this respect. <br />—Douglas Perez, former Deputy Sheriff, Professor, <br />Plattsburgh (New York) State University <br />6. Help some subject officers feel vindicated. The St. <br />Paul oversight board exonerated an officer after a citi- <br />zen complained about an allegedly offensive remark <br />the officer had made to a block party. <br />When the officer and Donald Luna, the <br />board chair, happened to meet at a <br />graduation ceremony, the officer said: <br />I want to thank you for the letter to <br />the chief. I’d put in a lot of time and <br />felt I had deescalated a tense situa- <br />tion. I couldn’t believe there had <br />been a complaint; I felt I deserved <br />an award. I felt the commission <br />understood me. <br />7. Help discourage misconduct (see below). <br />If I live a normal lifespan, I’m a citizen longer <br />than I’m a cop, so I want a system of checks <br />and balances to help prevent police misconduct. <br />—Trevor Hampton, former Chief, Flint Police <br />Department <br />8. Improve the department’s policies and procedures <br />(see chapter 3, “Other Oversight Responsibilities”). <br />Potential benefits to elected and <br />appointed officials <br />By establishing or improving a citizen oversight mecha- <br />nism, local officials can demonstrate their concern to <br />eliminate police misconduct—or publicize a department’s <br />existing exemplary police behavior. Officials may also be <br />able to reduce the number of civil lawsuits (or successful <br />suits) against the city or county or the dollar value of <br />successful awards. These suits can be expensive.6 During <br />C HAPTER 1: INTRODUCTION <br />10 <br />Investigators do a better job <br />investigating cases because <br />they know that PIIAC <br />will be looking at their <br />work product. <br />—Charles Moose, former Chief, <br />Portland Police Bureau