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C HAPTER 5: ADDRESSING I MPORTANT I SSUES IN C ITIZEN O VERSIGHT <br />106 <br />3. Sviridoff, Michele, and Jerome E. McElroy,Process- <br />ing Complaints Against Police in New York City: The <br />Complainant’s Perspective,Washington, DC: Vera <br />Institute of Justice, 1989: 109. <br />4. Luna, Eileen, and Samuel Walker,A Report on the <br />Oversight Mechanisms of the Albuquerque Police <br />Department,prepared for the Albuquerque City Council, <br />1997: 131.