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Berkeley helped reduce its backlog of cases by amending <br />its regulations so that it would not be required to hold a <br />hearing on every filed complaint, instead allowing the <br />director to recommend that the Police Review Com- <br />mission summarily dismiss cases without merit. Patricia <br />Hughes, executive director of Minneapolis’Citizen Police <br />Review Authority, came up with the idea of plea bargain- <br />ing cases through a stipulation proce- <br />dure that decreased the need for hear- <br />ings dramatically, thereby reducing <br />delays for other cases. (See the <br />Minneapolis case study in chapter 2.) <br />A citizen advisers’monitoring report to <br />the Portland City Council highlighted <br />delays in processing complaints at the <br />police bureau’s internal affairs depart- <br />ment and provided four strategies for <br />reducing the delay, including improved <br />recruitment and staffing and the estab- <br />lishment of timeliness goals for each <br />stage in the review process. <br />When a delay is inevitable, Felicia <br />Davis, administrator of the Syracuse, <br />New York, Citizen Review Board, sends the complainant <br />a letter explaining where the case is in the complaint <br />process and the reasons for the delay. Davis says, “In <br />effect, I tell them, ‘We haven’t forgotten you.’This helps <br />keep them interested in and willing to pursue the case.” <br />Davis sends the letter after 60 days when she knows the <br />case will take more than 90 days to be decided. <br />C HAPTER 5: ADDRESSING I MPORTANT I SSUES IN C ITIZEN O VERSIGHT <br />102 <br />• The city council requires the Rochester Civilian <br />Review Board to review cases within 2 weeks of IA’s <br />notification that its investigation is complete, but the <br />board sometimes misses the deadline when a high- <br />profile case takes precedence or it proves impossible <br />to find three board members who can assemble within <br />that 2-week period. <br />• The Minneapolis ordinance requires <br />the Citizen Police Review Authority <br />to complete a preliminary review <br />within 30 days after a citizen has <br />signed a complaint and complete an <br />investigation within 120 days of the <br />signing, with a 60-day extension <br />allowed in rare circumstances. CRA <br />has never missed a deadline because <br />the police union then might argue to <br />have the case dismissed. <br />• As of January 1, 1998, a new provi- <br />sion in the California Government <br />Code requires the Office of Citizen <br />Complaints to conclude investiga- <br />tions of complaints and make findings within a year of <br />filing, absent exceptional circumstances. <br />Some oversight bodies establish internal rules for <br />completing cases. However, according to one activist, <br />“Establishing hard deadlines without adequate money <br />for staff is a setup for failure.” <br />EXHIBIT 5–4. NUMBER OF DAYS EACH OF 10 COMPLAINTS REMAINED AT 3 SAN JOSE <br />POLICE DEPARTMENT OFFICES <br />Patricia Hughes, executive <br />director of Minneapolis’ <br />Citizen Police Review <br />Authority, came up with the <br />idea of plea bargaining <br />cases through a stipulation <br />procedure that decreased <br />the need for hearings dra- <br />matically, thereby reducing <br />delays for other cases. <br />Total Length of Investigation and <br />Case IA Other Bureau Chief Administrative Review (days) <br />1 582 259 37 878 <br />2 591 57 68 716 <br />3 310 118 105 533 <br />4 230 154 64 448 <br />5 56 41 342 439 <br />6 94 177 163 434 <br />7 176 259 173 608 <br />8 228 136 181 545 <br />9 43 301 139 483 <br />10 125 74 152 351