E XECUTIVE S UMMARY
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<br />• Type 2 systems, in which citizens review the internal
<br />affairs unit’s findings (e.g., Orange County, Rochester,
<br />St. Paul), tend to be inexpensive because volunteers
<br />typically conduct the reviews.
<br />• Type 3 systems, in which citizens review com-
<br />plainants’ appeals of police findings (Portland), can
<br />also be inexpensive because of the use of volunteers.
<br />• Type 4 systems, in which auditors inspect the police or
<br />sheriff’s department’s own complaint investigation
<br />process (Portland, Tucson), tend to fall in the midlevel
<br />price range. On one hand, like type 1 systems, only a
<br />paid professional has the expertise and time to conduct
<br />a proper audit. On the other hand, typically only one
<br />person needs to be hired because the auditing process
<br />is less time consuming than conducting investigations
<br />of citizen complaints.
<br />In practice, however, there is an inconsistent relationship
<br />between oversight type and cost. This is because, when
<br />examined closely, many oversight operations are not
<br />“pure” examples of a type 1, 2, 3, or 4 system. For exam-
<br />ple, two jurisdictions have combined two different over-
<br />sight approaches: Portland has a citizen appeals board
<br />(type 3) and an auditor who monitors the police bureau’s
<br />complaint investigation process (type 4); Tucson has both
<br />a citizen board that reviews internal affairs findings (type
<br />2) and an auditor (type 4). Consequently, the actual cost
<br />for a given type of oversight system may be more or less
<br />expensive than the cost of a pure type. Furthermore, each
<br />type of oversight system can incorporate features that may
<br />increase or decrease its expenses, ranging from providing
<br />policy recommendations to a mediation option. The choice
<br />of staffing option also will affect expenditures, including
<br />using volunteer staff or in-kind services and materials, hir-
<br />ing paid staff, or diverting part of the time of an existing
<br />city or police employee to oversight functions. As a result,
<br />it is difficult to predict an oversight system’s actual costs
<br />before determining all its features and activities.
<br />Finally, more money may not buy more oversight
<br />activity or increase use of the system—that is, boost the
<br />number of complaints, hearings, mediations, policy rec-
<br />ommendations, reviews, or audits. A variety of cost-
<br />insensitive considerations—the public’s perception of the
<br />system’s fairness, the director’s impartiality and talent,
<br />the level of cooperation from the police or sheriff’s
<br />department, and restrictions on the kinds of complaints
<br />the system will be prohibited from handling or required
<br />to accept—can prevent additional funds from resulting in
<br />increased use of the oversight system. That said, an over-
<br />sight procedure that is underfunded will not only have
<br />difficulty achieving its objectives, it also may create
<br />more controversy surrounding police accountability than
<br />it resolves.
<br />Conclusions
<br />This report suggests at least four other significant con-
<br />clusions regarding citizen oversight of the police.
<br />Local jurisdictions that wish to establish citizen review
<br />have to take on the responsibility to make difficult
<br />choices about the type of oversight system they should
<br />fashion.The tremendous variation in how the nine over-
<br />sight systems described in this report conduct business—
<br />and pay for their activities—may seem discouraging: The
<br />lack of similarity makes it difficult for other jurisdictions
<br />to make an automatic selection of commonly implemented
<br />citizen review features around which they can structure
<br />their own oversight procedures. On the positive side, this
<br />diversity means jurisdictions do not have to feel obligated
<br />to follow slavishly any one model or approach; they have
<br />the freedom to tailor the various components of their sys-
<br />tem to the particular needs and characteristics of their pop-
<br />ulations, law enforcement agencies, statutes, collective
<br />bargaining agreements, and pressure groups.
<br />Many individuals and groups believe that citizen
<br />oversight, despite its serious limitations, can have
<br />important benefits.Complainants have reported that
<br />they:
<br />• Feel “validated” when the oversight body agrees with
<br />their allegations—or when they have an opportunity to
<br />be heard by an independent overseer regardless of the
<br />outcome.
<br />• Are satisfied at being able to express their concerns in
<br />person to the officer.
<br />• Feel they are contributing to holding the department
<br />accountable for officers’ behavior.
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