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E XECUTIVE S UMMARY <br />x <br />• Type 2 systems, in which citizens review the internal <br />affairs unit’s findings (e.g., Orange County, Rochester, <br />St. Paul), tend to be inexpensive because volunteers <br />typically conduct the reviews. <br />• Type 3 systems, in which citizens review com- <br />plainants’ appeals of police findings (Portland), can <br />also be inexpensive because of the use of volunteers. <br />• Type 4 systems, in which auditors inspect the police or <br />sheriff’s department’s own complaint investigation <br />process (Portland, Tucson), tend to fall in the midlevel <br />price range. On one hand, like type 1 systems, only a <br />paid professional has the expertise and time to conduct <br />a proper audit. On the other hand, typically only one <br />person needs to be hired because the auditing process <br />is less time consuming than conducting investigations <br />of citizen complaints. <br />In practice, however, there is an inconsistent relationship <br />between oversight type and cost. This is because, when <br />examined closely, many oversight operations are not <br />“pure” examples of a type 1, 2, 3, or 4 system. For exam- <br />ple, two jurisdictions have combined two different over- <br />sight approaches: Portland has a citizen appeals board <br />(type 3) and an auditor who monitors the police bureau’s <br />complaint investigation process (type 4); Tucson has both <br />a citizen board that reviews internal affairs findings (type <br />2) and an auditor (type 4). Consequently, the actual cost <br />for a given type of oversight system may be more or less <br />expensive than the cost of a pure type. Furthermore, each <br />type of oversight system can incorporate features that may <br />increase or decrease its expenses, ranging from providing <br />policy recommendations to a mediation option. The choice <br />of staffing option also will affect expenditures, including <br />using volunteer staff or in-kind services and materials, hir- <br />ing paid staff, or diverting part of the time of an existing <br />city or police employee to oversight functions. As a result, <br />it is difficult to predict an oversight system’s actual costs <br />before determining all its features and activities. <br />Finally, more money may not buy more oversight <br />activity or increase use of the system—that is, boost the <br />number of complaints, hearings, mediations, policy rec- <br />ommendations, reviews, or audits. A variety of cost- <br />insensitive considerations—the public’s perception of the <br />system’s fairness, the director’s impartiality and talent, <br />the level of cooperation from the police or sheriff’s <br />department, and restrictions on the kinds of complaints <br />the system will be prohibited from handling or required <br />to accept—can prevent additional funds from resulting in <br />increased use of the oversight system. That said, an over- <br />sight procedure that is underfunded will not only have <br />difficulty achieving its objectives, it also may create <br />more controversy surrounding police accountability than <br />it resolves. <br />Conclusions <br />This report suggests at least four other significant con- <br />clusions regarding citizen oversight of the police. <br />Local jurisdictions that wish to establish citizen review <br />have to take on the responsibility to make difficult <br />choices about the type of oversight system they should <br />fashion.The tremendous variation in how the nine over- <br />sight systems described in this report conduct business— <br />and pay for their activities—may seem discouraging: The <br />lack of similarity makes it difficult for other jurisdictions <br />to make an automatic selection of commonly implemented <br />citizen review features around which they can structure <br />their own oversight procedures. On the positive side, this <br />diversity means jurisdictions do not have to feel obligated <br />to follow slavishly any one model or approach; they have <br />the freedom to tailor the various components of their sys- <br />tem to the particular needs and characteristics of their pop- <br />ulations, law enforcement agencies, statutes, collective <br />bargaining agreements, and pressure groups. <br />Many individuals and groups believe that citizen <br />oversight, despite its serious limitations, can have <br />important benefits.Complainants have reported that <br />they: <br />• Feel “validated” when the oversight body agrees with <br />their allegations—or when they have an opportunity to <br />be heard by an independent overseer regardless of the <br />outcome. <br />• Are satisfied at being able to express their concerns in <br />person to the officer. <br />• Feel they are contributing to holding the department <br />accountable for officers’ behavior.