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WARRANTY FLOW & PROCESS TIMELINE <br />1. Submit Claim through normal process <br />• Use link: https://www.toter.com/municipalities/residential-warranty-form <br />• Warranty claim serial numbers and pictures requirement <br />*Serial Numbers with accompanying pictures are required to process claim. If not included, claim will <br />be stalled until further required information is supplied <br />It" <br />2. Initial receipt review of claim & confirmation of complete submittal by Warranty Department <br />«� Incomplete or needing more information 4Warranty will return information request to <br />customer <br />• Complete 4 process reaches next step (amount approved & amount denied & reasons) <br />-t <br />3. Internal review by warranty division <br />• Review of pictures and serial numbers by Toter's warranty division to determine validity of <br />warranty coverage It <br />4. Communication to customer by Customer Service/Warranty/RSM <br />• Explanation of acceptance/denial of claim & reasons <br />• Option for part/body replacement or credit to account confirmed with customer <br />Ir <br />S. Warranty Claim Process Complete <br />• Part/body replacement 4standard order process commences (artwork, O.C.'s, production <br />scheduling/ship date OR <br />• Credit 4applied to customer account via Finance <br />• Toter will review this information and assist in expediting decision as follows: Regional <br />Sales Manager is your point of contact. <br />Please review the example of a Toter Residential Warranty <br />Form on the following page. <br />