Opening of Bids - Six Thousand 6,000, More or Less, Universal Nestable Refuse Containers – Spec B - Best Equipment Co., Inc.

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WARRANTY CLAIMS PROCEDURE Recognized throughout the industry as The World's Toughest Carts1m, Toter carts are produced using a patented, stress -free molding technology known as Advanced Rotational Molding'"^. This manufacturing process results in tougher, more durable residential carts, backed by Toter with a 12 (twelve) year cart body warranty 10 (ten) years of coverage on all other cart components. This warranty is like no other manufacturer's warranty, industry -wide. Easy to use, and reliable, the warranty demonstrates how we confidently back our carts. Toter carts have the lowest industry failure rate and the lowest Total Cost of Ownership, with higher strength to weight ratio. As such, Toter is proud to offer customers our "hassle free" warranty claim process that will ensure an easy, equitable, and timely resolution to all warranty issues that arise. Because of the extremely low failure rate of Toter carts, you will find warranty issues to be minimal and easily resolved. The Warranty document is included in our submission information, along with a sample online claim form/instructions below. Warranty claim resolution and subsequent warranty replacement containers or components shipments are usually transacted within 60 days. To file a warranty claim directly with Toter, a link to an online Warranty Claim Form is provided: http://www.toter.com/municipalities/residential-warranty-form. This form should be completed entirely. In addition to completing this simple form, Toter requires photos of issues to be uploaded; Must include pictures that represent 10% of the parts claimed for warranty. Pictures must be of defective or damaged area on cart or lid. For body damage please take at least one picture of the serial number and one of the defect. The claim will be processed upon customer submission of the website claim form (see attached printout of the online form). Toter may, at its discretion, send a Toter Regional Manager or other personnel to review the damaged containers. Toter will notify you of its findings in writing via email, and if damage is not due to defective components, Toter may make recommendations to possibly prevent future damage to containers. However, in the event that mutual agreement cannot be reached, the matter will be referred to binding arbitration.