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I
<br />Change Control
<br />This section defines how changes to the original objectives and/or
<br />deliverables defined in this Statement of Work will be handled. Both
<br />Woolpert and the Client recognize that changes are a normal part of
<br />the project life cycle. Woolpert believes that managing change to
<br />project scope, cost, and schedule are critical to a project's success
<br />and employs a comprehensive approach to change control.
<br />Woolpert's established change control process is documented as
<br />follows:
<br />Any project team member (Client or Woolpert) may initiate a Change
<br />Request whenever there is a perceived need for a change that will
<br />affect the desired or anticipated outcome of the work or any element
<br />of the project. The project team member will use a Change Control
<br />Notice (CCN) form as appropriate for the change:
<br />• Agreement to a Change Request signifies agreement to a
<br />change in overall costs, functionality, time scales, or other
<br />identified project impact.
<br />• Changes will be identified and communicated by/to the
<br />respective Project Managers by any of the prescribed
<br />communication channels. Change Requests may be
<br />introduced via verbal conversation or other form of
<br />communication but must be supported by the appropriate
<br />CCN document.
<br />• All CCNs will be signed by both the Client and Woolpert
<br />Project Managers to indicate acceptance of the changes.
<br />• All project participants should understand that time is of the
<br />essence when initiating, reviewing, negotiating, and
<br />approving Change Requests, as any delays to work in
<br />progress caused by a CCN may impact the overall project
<br />schedule and budget.
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<br />W O O L P I_ P T Change Control Notice-04
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<br />Figure 4 - Sample Change Control Notice
<br />All request changes should be managed from their initiation through to their completion (acceptance or rejection) within five (5)
<br />business days from the start of the process. If the Client and Woolpert project managers cannot reach common agreement on the
<br />request change within this time frame, the issue will be elevated to the next level of management (both Client and Woolpert) for
<br />resolution. During the resolution process, all downstream project tasks potentially impacted by the requested change will be placed
<br />on hold until such time that resolution is achieved.
<br />SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK 13
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