Opening of Proposals - Plumbing Services Contract - DA Dodd

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a. D.A. Dodd Service Department Standards for South Bend Projects: • D.A. Dodd has sufficient capacity to handle plumbing needs of City of South Bend with our current technicians and office support team; however, should more be necessary we have the ability to hire from the local union hall any necessary technicians. • Parts markup will not exceed 10%. • D.A. Dodd will coordinate access to facilities with appropriate City of South Bend representatives as listed in Appendix #2. • There is no additional rate in addition to hourly service rate, i.e. a "truck rate" or equivalent. • All work will be performed in a professional manner according to industry standards. • All work performed by D.A. Dodd under this contract shall conform to all applicable local, state, and federal codes. • D.A. Dodd will be responsible for all applicable permits necessary to perform work. • D.A. Dodd understands that all City of South Bend facilities are smoke -free facilities. Use of tobacco products is not allowed in the facilities. • Each vehicle will have the D.A. Dodd's name, phone number, and plumbing contractor license number clearly marked on each side of the vehicle. Currently, D.A. Dodd maintains a fleet of over 100 vehicles to respond to all service needs. • D.A. Dodd's personnel shall wear an appropriate uniform that identifies the company performing the work. All personnel will wear a name badge or other form of identification with credentials. • Replacements parts will not be proprietary and should be generally available to the plumbing market. • D.A. Dodd shall report on all City of South Bend plumbing work orders on a quarterly basis. The Report will include: o Total Volume and Value of work orders. o Volume and value of work orders broke down if required by City of South Bend department/division. o Volume and value of work orders broke down by type of work (non - emergency vs. emergency). o Average and median time to close a work order. • Each report should be delivered by the 15th of the month following the close of each quarter. • D. A. Dodd shall provide service with in (2) hours of the time of the call. • The provisions of this section shall apply twenty-four (24) hours a day, seven (7) days a week.