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Exhibit A <br />SCOPE OF WORK <br />PRICING DETAILS <br />Unit Cost Total Cost <br />. <br />RELAY UTILITY IVR <br />., <br />_., <br />Relay Platform <br />$10,000 <br />Channel Integration <br />S10,000 <br />Utility Pack <br />$15,000 <br />12 Production Voice Ports <br />$2,000 $24,000 <br />Delinquency Notification <br />$5,000 <br />Utility Acct Collection Notification <br />$5,000 <br />Utility Acct Termination Notification <br />$5,000 <br />Outbound Channel License <br />$8,500 <br />Virtual Server Configuration <br />$5,500 <br />Ph# Entry for Acct Retrieval <br />$12,000 <br />RELAY MIGRATION TOTAL <br />$100,000 <br />NEW ADD-ONS <br />Customer Survey <br />$7,000 <br />Host Conversion to EnQuesta <br />$20,000 <br />SMS Annual Bundle (20,000 Messages) <br />$6,000 <br />Payment Extension <br />$8,500 <br />NEW RELAY ADD-ONS TOTAL <br />$41,500 <br />DISCOUNTS <br />Relay Conversion Discount <br />) (),()00) <br />New Add-ons Discount <br />)$ 20, 750) <br />DISCOUNTS TOTAL <br />)$90,750) <br />TOTAL COSTS <br />Relay Update <br />$30,000 <br />New Add-ons <br />$20,750 <br />FIRST YEAR COST <br />$50,750 <br />Support and Maintenance 2020 (Includes ProMonitor) <br />$26,500 <br />Support and Maintenance 2021(includes ProMonitor) <br />$26,500 <br />Support and Maintenance 2022 (Includes ProMonitor) <br />$26,500 <br />