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i etwork olution <br />business -days of the RMA request. <br />i. Provided with all ISR 4000 Series Routers <br />ii. Provided with all Nexus Series Switches <br />Appendix B - Glossary of Terms <br />Business -Hours — Business -Hours are determined to be between 8AM and 5PM Eastern Time between Monday and Friday <br />unless otherwise specified. <br />After -Hours —After-Hours are determined to be any time outside of Business -Hours as defined in this document. <br />On -Site— On -site services are performed at the location equipment resides at. Site access is required and should be <br />coordinated between NSI and City of South Bend. <br />Remote— Remote services are provided from an off -site location. Remote access is required and should be coordinated <br />between NSI and City of South Bend. <br />Change Order — Change orders are introduced anytime additional services or products are required to complete a project and <br />may include additional charges. <br />www.nsil.com WI°IY we do is as important as MIA I' we do (574) 271-0900 <br />- <br />