Laserfiche WebLink
Completion of the 311 Portal <br />The CoSB has requested a proposal from Code Works <br />to assist in the expansion of functionality of the 311 <br />Service Portal. The CoSB has requested that Code <br />Works develop a solution that gives City residents the <br />ability to submit online requests through the 311 Service <br />Portal and track those requests as they progress <br />through the CoSB's solution process. This project will <br />allow the City to respond and interact with residents in a <br />more seamless fashion. <br />1. Finding, Submitting, and Tracking Requests <br />Code Works will develop the desired functionality <br />allowing residents to submit service requests and track <br />them through the 311 Service Portal. <br />2. Mapping Functionality <br />Code Works will develop an interactive map where <br />residents will be able to view service requests by <br />geographic location. <br />3. User Interface and User Experience (UI/UX) <br />Code Works will create, design, and offer guidance on <br />the UI/UX so the service portal is easy to use, <br />responsive, and functional on common browsers. <br />Your Team <br />Alex Sejdinaj <br />Alex@southbendcodeschool.com <br />Alex Sejdinaj <br />Alex.L@southbendcodeschoo1.com <br />David Mattingly <br />David.m@southbendcodeschoo1.com <br />Michael Kennel <br />Michael@southbendcodeschoo1.com <br />Feedback and Testing <br />The Code Works team will work closely with the City to <br />make sure that there is testing of the site and review <br />from their stakeholders. This includes client and user <br />acceptance testing within the timeline of the contract. <br />User Experience Workshops <br />Code Works will assist in the execution of workshop <br />sessions that The CoSB organizes. These workshops <br />will give residents the ability to use and test the portal <br />and will allow the City and Code Works to gain feedback <br />for future edits and functionality. <br />Documentation and Code <br />Code Works will document any and all solutions built <br />and deliver the code to the CoSB. All custom <br />documentation and code produced by Code Works will <br />be property of the CoSB. <br />