Professional Services Agreement - South Bend Code Works LLC - Development of City 311 Portal

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Code Works. The City of South Bend (CoSB) is interested in expanding the reach of their Customer Relationship Management (CRM) and the 311 Service Portal. Currently the 311 Service Portal is available for residents to view information regarding City services but they are not able to submit service requests through the portal. Code Works proposes finishing the functionality of the 311 service by completing the development of the 311 Service Portal to allow residents to submit and track service requests online. Here is a list of activities related to the Service Portal that the CoSB requested. Develop functionality that allows residents to find, submit, and track service requests Provide a map that allows residents to view open service requests Provide basic graphic and user experience design Design using an agile process with continuous client and user acceptance testing - Design a solution that works on all common devices and browsers Provide solution documentation and code The CoSB requests that this project be completed in approximately three months and 250 hours of work. Details Description Estimated Hours Cost/Hour Complete the development of the 311 Service Portal 200 $100 Review and complete the graphic design 50 $100 and user experience Total $25,000.00 Payment Schedule. Code Works will bill the CoSB monthly for the work provided during that month. The CoSB and Code Works will determine a new payment schedule for any time exceeding 250 hours of work.