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u <br />BADGER METER3a i�r iy <br />BEACON AMA MANAGED SOLUTION <br />Badger Meter MASTS AGREEMENT4�4 � <br />d,✓ iC <br />Yd34 <br />"Total Minutes of Approved Downtime" is the cumulative time in minutes in the applicable <br />month where the Supplier applications are not available due to scheduled downtime; other <br />planned scheduled outages, or approved exclusion conditions as defined in this Agreement. <br />In order to be included within the Total Unavailability Minutes: (a) Customer shall notify Badger <br />Meter, in writing, via email(techsupport@badgermeter.com) of the unavailability of the Portal or the <br />Service; (b) such unavailability shall be greater than fifteen (15) minutes in duration following Badger <br />Meter's receipt of such notice; and (c) Customer shall notify Badger Meter, in writing, via email <br />within twenty-four (24) hours of such unavailability that it should be included within the Total <br />Unavailability Minutes unless such unavailability is due to any Emergency Downtime, Scheduled <br />Downtime, or any unavailability of the Services due to any Force Majeure Event. <br />Service Credits <br />If Badger Meter fails to meet the BEACON Portal and Service Availability Promise, the following <br />Service Credits apply: <br />% of Availability in the Service Credit(% of <br />Month monthly recurring fees <br />>_99% 0% <br />>_98 % and <99 % 5 % <br />...........__........_._........ <br />>_96.5 % and <98 % 10 % <br />__..�.......�............................... � uu...... <br />>_95.0% and <96.5% 15% <br /><9 ..0% .........._uu.. �. 25 % „_ ..... <br />©2019 Badger Meter, Inc. Confidential and Proprietary to the extent permitted by law Page 26 of 32 <br />