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BADGER METER <br />READ NAMA MANAGED SOLUTION <br />Badger Meter MASTER AGREEMENT' <br />A i9q <br />EXHIBIT 2 <br />SERVICE LEVEL AGREEMENT <br />This Service Level Agreement ("SLA") will go into effect upon completion of Endpoint Provisioning, <br />which is the point during meter installation when the endpoint is installed and verified to provide <br />data to the BEACON AMA Managed Solution. <br />1. CUSTOMER SUPPORT. <br />Service Levels. Within one (1) hour after a request for Customer Support Services from <br />Customer, Badger Meter will respond to such request in accordance with the <br />procedures set forth below. Customer may report the problem by phone, email or <br />website provided by Badger Meter to Customer. Badger Meter will use commercially <br />reasonable efforts to meet the response and resolution times set forth below: <br />mmm ... <br />Severity Level <br />Response Time <br />Resolution Time <br />Level 1 - Service is <br />one (1) hour <br />six (6) hours <br />unavailable <br />_-..._..............._ <br />Level 2 - certain <br />.......... <br />twenty-four (24) hours <br />............................. <br />twenty-four (24) hours <br />interruptions but <br />service is still available <br />Level 3 - minor <br />twenty-four (24) hours <br />three (3) days <br />intermittent <br />malfunction <br />Level 4 - suggestions <br />twenty-four (24) hours <br />Evaluated, scheduled and <br />for new features or <br />prioritized for potential <br />enhancements to <br />inclusion in upcoming <br />BEACON Portal and <br />releases. <br />Service <br />©2019 Badger Meter, Inc. Confidential and Proprietary to the extent permitted by law Page 24 of 32 <br />