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AQU ITAS <br />SOLUTIONS <br />1 Objective <br />The objective of this statement of work (SOW) is to provide Maximo 7.6.x Managed Services to the City of <br />South Bend (City) per the content below. <br />2 Detailed Service and Deliverables <br />2.1 Maximo Managed Services — Silver Level Plan <br />The Silver level plan includes the following: <br />Five (5) hours per month <br />> Note: Hours may be pulled forward, but unused hours will not carry over to the following month <br />Service Level Agreement (SLA) details are: <br />—3 Eight (8) business hours response time <br />> Business hours: Monday - Friday 8-5 EST, excluding US Government holidays <br />-> Maximo Self -Service portal will be available for entering new and viewing current Service Requests <br />(SR) <br />—3 Up to five (5) City resources can create SRs with one (1) resource acting as the primary point of <br />contact for any needed approvals for change <br />Email and Phone options are also available for entering new SRs <br />-> An Account Manager will be assigned for any additional needs <br />Upon request, a summary report will be provided with hours and work detail <br />3 Costs <br />Aquitas Solutions proposes commencing this contract following receipt of this signed SOW and Purchase Order. <br />The following is the fixed price annual cost. <br />City of South Bend Maximo Managed Services <br />Description Annual Cost <br />Silver Level Managed Services Contract $9,900.00 <br />Total Cost (Excluding Any Travel and Expenses): $9,900.00 <br />While services are expected to be completed remotely, if travel is required or desired by the City, the expenses <br />incurred while on assignment are the responsibility of the City and are additional to the services. The City will <br />be responsible for actual travel expenses incurred (airfare, taxi, and/or rental car, hotel, parking, gas, etc.). Per <br />Diem for meals and incidentals is based on the GSA rate and for the local area. Aquitas' policies for travel <br />expenses include reimbursement for Consultants to return to their home of record every weekend unless <br />otherwise arranged and approved in advance. Aquitas Consultants will provide copies of receipts for all <br />reimbursable expenditures. <br />South Bend Maximo Managed Services Page 4 of S Confidential <br />