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Krmccann <br />serving the Constrtictor"O <br />April 2, 2019 <br />Department of Public Works <br />Ste. 1316 County -City building <br />227W. Jefferson Blvd. <br />South Bend, Indiana 46601 <br />Reference: "Repair Manuals/Troubleshooting/Software" section <br />on page 10 of Spec G for Front End Rubber Tire Loader bid. <br />Thom it may concern, <br />Performance you can count on <br />Equipment o Supplies • Servir,P • Rentals <br />uvww.M1oGann0nl(ne.com <br />CASE Construction does not have a customer ready version of troubleshooting software. There is an Electronic Service Tool used by <br />technicians. It's not intended for customer use, very expensive, no direct support facility and difficult to use. The result is an expensive <br />tool that is frustrating to maintain and use. In addition, there are numerous liabilities of owning this tool. The risk far outweighs the <br />benefits. However, if you desire an Electronic Service Tool, McCann Industries can supply one and you have several options. <br />First, it requires a signed contract and comes as a kit containing ruggedized laptop, DPA5 Protocol interface, software and a carrying <br />case. It does not come with any training or updates. Each dealership's Electronic Service Tool is tied to one of the dealerships <br />technicians. The technician updates the laptop as required via the CASE Dealer Portal. <br />The price for this equipment is.................................................................................................................$18,500.00. <br />Training an updates are accomplished on Time & Material Repair Orders. <br />The second option is similar to the first intended to satisfy those who desire to load it on an existing laptop. It too requires a signed <br />contract. Again, this configuration is not recommended. The recommendation is it be installed on a dedicated laptop. <br />Theprice is...........................................................................................................................................$9,500.00. <br />Again, training an updates are accomplished on Time & Material Repair Orders. You are responsible for maintaining your own laptop. <br />McCann Industries does not diagnose or repair laptops. <br />The third option avoids the expense, contract liabilities, laptop maintenance and Time & Material charges. The machine Service <br />Manual contains the information necessary to identify, troubleshoot, diagnose, repair and put the machine back into service. <br />Theprice for this option is..............................................................................................................................$0.00. <br />The decision is yours. A very expensive option not designed for customer use, difficult to support and use or a simple easy <br />troubleshooting process that takes care of you needs. Feel free contacting me if you have questions. <br />S� Ny <br />r <br />Richard Hoffm er <br />Product Support nager <br />630 675 6889 cell <br />Illinois <br />ludiaaa <br />Addison <br />Bolingbrook <br />Chicago <br />Crestwood <br />McHenry <br />Wauconda <br />Schererville <br />543 S. Rohlwing Rd. <br />250 E. North Frontage Rd. <br />2350 S. Laflin St. <br />4701 West 137th St. <br />4102 W. Crystal Lake Rd. <br />1360 N. Rand Rd. <br />1133 Indianapolis Blvd. <br />Addison, IL 60101 <br />Bolingbrook, IL 60440 <br />Chicago, IL 60608 <br />Crestwood, IL 60445 <br />McHenry, IL 60050 <br />Wauconda, IL 60084 <br />Schererville, IN 46375 <br />Phone: (630) 627-0000 <br />Phone: (630) 739-7770 <br />Phone: (312) 942-9200 <br />Phone: (708) 597-3110 <br />Phone: (815) 385-0420 <br />Phone: (847) 526-9444 <br />Phone: (219) 865-6545 <br />Fax:. (630) 627-8711 <br />Fax: (630) 739-7699 <br />Fax (312) 421-3502 <br />Fax: (708) 597-9945 <br />Fax: (815) 385-2975 <br />Fax: (847) 526-9448 <br />Fax: (219) 865-0269 <br />