Service Agreement - Responder Biomedical Services LLC - SBPD AED Units

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Repairs that require proprietary software installation or software configuration not available for purchase from the device manufacture. Repairs that require restricted parts or sub -assemblies that we are unable to procure from the device manufacture. Repair of ParaPac and VentiPac ventilators is limited to level(s) 1-2 as described in the manufacture service manual. Level 3 repairs are only available from the manufacture at their UK location. Supply of parts and accessories to complete repairs. Repairs Repair services will be available at a discounted labor rate of $100.00 per hour with a 1 hour minimum for a period of 1 calendar year after the date of annual inspection. Client will be charged for required labor, materials, and any return shipping charges. Repair services required beyond 1 calendar year after annual inspection will be charged the standard rate of $200.00 per hour with a 1 hour minimum. Deficiencies found During Annual Inspection: Equipment that is non -conforming or that fails any part of the inspection procedure will be evaluated on a case by case basis to determine what is required to mitigate the issue. For Defibrillators and AEDs: If the required repair involves a calibration or repairs that do not involve opening and or separating the device case to repair, no additional labor charges apply if the issue is found during the annual inspection. Contractor will charge for materials only and there will be no additional labor charges. Repairs that require opening and or separating the device case to repair will be charged 50% of the standard hourly rate of $200.00 per hour with a 1 hour minimum charge plus required materials to complete the repair. An estimate will be provided and must be approved by the Client prior to any work being started. If Contractor is unable to perform required repairs due to proprietary components, Client will utilize manufacturer depot service and Contractor will not bill Client for any labor, materials, and inspection fees. For Ventilators: Labor for device calibrations is included in the annual preventative maintenance fee given that the calibration is performed at the time of annual service. Repairs other than calibration during annual service will be charged 50% of our hourly rate of $200.00 per hour with a 1 hour minimum charge plus required materials to complete the repair. An estimate will be provided and must be approved by the Client prior to any work being started. In all cases for Defibrillators, AED, and Ventilators: If Contractor is unable to pass a device during the scheduled annual inspections and is unable to resolve the issue by calibration or repair, no charges apply for the affected device.