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EXHIBIT F - VSI FULL HOSTING SERVICES 3.x Software <br />Service Level Feature Comparison 10/1/2018 <br />Item <br />Description <br />Silver <br />Gold <br />Platinum <br />After Image (.Al) notes window in minutes. These notes <br />17 <br />reduce the potential data loss if a system failure takes place. A <br />180 <br />120 <br />60 <br />louver value equates to greater "insurance coverage". This <br />coverage extends backwards 7 days from the current day. <br />Daily Database Backups are performed by VSI on a rolling 7 day <br />18 <br />basis. In addition, VSI maintains a rolling quarter -end backup <br />Yes <br />Yes <br />Yes <br />and a rolling annual backup for three years. <br />19 <br />Toll Free a <br />application phone support including remote <br />Yes <br />Yes <br />Yes <br />diagnostic sessions. <br />ODBC Connection for third party access to reporting <br />20. <br />database updated once every 24-hours to accommodate <br />Yes <br />dashboards and custom reporting <br />z1. <br />Library of WebTrac Splash Pages available for loading <br />Chargeable <br />50% Disc <br />Yes <br />into a customer's hosted database. <br />Each <br />22 <br />get image changes to <br />rade <br />Yes <br />_ <br />Yes <br />bebe updated by VSlauiredWdue <br />chanle <br />VSlbu es will <br />_Yes <br />Staff training using phone and remote when applicable. <br />These hours can be used to train new staff; refresher <br />Chargeable `' <br />One <br />Two <br />23. <br />sessions for existing staff; or to learn a new function in a <br />(Standard <br />Session <br />Sessions <br />VSI hosted application. Each training segment is a <br />Training Rate <br />Annually <br />Annually <br />maximum of four hours and is limited to number of <br />Applies) <br />sessions listed. <br />Library of Membership Card, Gift Card, and Ticket <br />24. <br />templates available for loading into a customer's hosted <br />Yes <br />Yes <br />Yes <br />database. mmmmm <br />25, <br />Maximum ove dtim sated with any unplanned <br />recovery <br />12 Hours <br />Hours <br />2 Hours <br />_. _... <br />outanter <br />�ge at ce <br />W ITIT6 <br />Maximum recovery time associated with any unplanned <br />outage attributed to VSI data center services or VSI <br />application infrastructure that requires switching to a <br />26 <br />Secondary data center. This would only occur if the <br />16 Hours <br />10 Hours <br />6 Hours <br />Primary data center outage is expected to exceed 8 <br />hours, and is not intended to be utilized as an on request <br />service. ._ .... _............_ _ W_._ <br />.w-W_ ......._ <br />24/7 Pager Support related to hosting issues included at <br />no additional charge. Hosting support ends at the <br />27` <br />RecTrac login screen. Then standard application <br />Yes <br />Yes <br />Yes <br />software support services become effective, as soon as a <br />user can login into RecTrac or other VSI application <br />software. <br />28 <br />LIVE to DEMO database copies performed by VSI during <br />Yes <br />Yes <br />Yes <br />off-peak hours every Tuesday and Thursday. <br />EXHIBIT F - VSI HOSTING SERVICES <br />3.x Software <br />Services Outside The Hosting <br />Agreement <br />W:\Sales & <br />Marketing\Sales Documents\Standard Agree ments\Hosting Services <br />3.x Feature Checklist <br />- Exhibit F.xlsx <br />