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EXHIBIT F - VSI FULL HOSTING SERVICES 3.x Software <br />Service Level Feature Comparison 10/1/2018 <br />Item <br />Description <br />Silver <br />Gold <br />Platinum <br />.... <br />Flat monthly fee (no transaction fees) based on Service <br />1 <br />Level and number of concurrent users. <br />Yes <br />Yes <br />Yes <br />No forced convenience fee passed on to patrons. VSI <br />2 <br />customer can elect to charge a convenience fee to the <br />Yes <br />Yes <br />Yes <br />patron for WebTrac transactions, but this is a user - <br />defined rameter. <br />,p <br />Servers managed by VSI in two secure data centers <br />located in eastern and western regions of the United <br />3 <br />States. All server hardware and operating system <br />Yes <br />Yes <br />Yes <br />® <br />maintenance ism rovided by trained VSI Professionals. <br />N+1 application architecture ensuring resiliency and <br />4. <br />s str t m ailabi yalii '. <br />Yes <br />Yes <br />Yes <br />Progress OpenEdge Replication provides near real-time <br />5. <br />database disaster recovery capabilities at an alternate <br />Yes <br />Yes <br />Yes <br />site maintaining data integrity between source and target <br />ataba. <br />Progress Transparent Data Encryption (TIDE) is used to <br />6, <br />encrypt all tables, fields, and indexes in the database to <br />Yes <br />Yes <br />Yes <br />rotect from unauthcrize�cce�s,,.,wh I,edatamms at rest• ............. <br />.......... <br />7 <br />Monthly third party internal vulnerability and PCI scan <br />Yes <br />Yes <br />Yes <br />, ...��..... <br />provided b Trustwave. <br />...._ _........ <br />Monthly third party external vulnerability and PCI scan <br />..... <br />8. <br />provided b Trustwave. <br />Yes <br />Yes <br />Yes <br />Quarterly external penetration tests provided by <br />9 <br />Trustwave. <br />Yes <br />Yes <br />Yes <br />..... .............. <br />Semi-annual internal penetration tests provided by <br />............ <br />10. <br />Trustwave. <br />Yes <br />Yes <br />Yes <br />11. <br />Antivirus (AV) with integrated File Integrity Monitoring <br />Yes <br />Yes <br />Yes <br />FIM . <br />....�-........ <br />12. <br />Security Information Event Monitoring (STEM) 24/7/365. <br />Yes <br />Yes <br />Yes <br />Third -party automated application availabili- <br />' ty checks <br />� <br />........._�w� <br />13, <br />provided by Site 24x7 every minute via multiple locations <br />1 Min <br />1 Min <br />1 Min <br />ss the US. <br />RecTrac Email Archiving tracks emails sent in report <br />format to include address, recipent, subject, email body, <br />14 <br />and RecTrac user who sent the email, along with the list <br />Yes <br />Yes <br />Yes <br />of BLOB attachments. Does not guarantee delivery or <br />_......... <br />receipt. ...... . .....- <br />All VSI application upgrades will be performed by VSI. If <br />_.... <br />............ <br />these upgrades involve "planned" downtime, they will be <br />coordinated with the customer to occur during off-peak <br />hours. Typically, planned downtime for software <br />15. <br />upgrades will occur after 11:30 ET for the Eastern data <br />Yes <br />Yes <br />Yes <br />center and 11:30pm MT for the Western data center. <br />There may be instances where there is deviation to the <br />start time, but this will be communicated at least 7 days in <br />advance. <br />Testa application upgrade <br />pp (ex. 10.3 to 3.1) performed prior <br />16. <br />to the live database upgrade so that a customer will have <br />Chargeable <br />Chargeable <br />Yes <br />an accurate understanding of the planned downtime <br />period needed to perform the upgrade. <br />:\Sales & Marketing\Sales Documents\Standard Agreements\Hosting Services 3.x Feature Checklist - Exhibit F.xlsx 1 <br />