68-18 Approving Update to ADA Transition Plan of 2013 and Title VI Plan: Non Discrimination in City Services, Programs & Activities under the Civil Rights Act of 1964

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will also be provided for persons with limited English proficiency upon request. The South Bend ADA/Title VI Coordinator phone number is(574)234-9241. 2. South Bend's ADA/Title VI Coordinator will acknowledge the Complaint with 21 days from date of filing. The ADA/Title VI Coordinator may meet with Complainant to discuss the Complaint and explore informal resolution to the problem. 3. If informal resolution is not reached, then within 30 days after initial response under Step 2, the ADA/Title VI Coordinator or Designee will respond in writing, and where appropriate, in a format accessible to the Complainant such as large print, or audio tape. The response will explain City's position and offer options for resolution of the Complaint. 4. If the ADA/Title VI Coordinator's response does not satisfactorily resolve the issue, the Complainant and/or his/her designee may appeal that decision. This appeal should be made to the Board of Public Works President or designee within 15 days after receipt of the response of the ADA Coordinator, and this appeal request must be made in writing. 5. The Board of Public Works President or designee shall meet with the Complainant within 15 days after receipt of the appeal to discuss the complaint and possible resolutions. 6. Within 15 days after that meeting, the Board Public Works President or designee will respond in writing, and, where appropriate, in a format accessible to the Complainant, with a final resolution of the complaint. All written Complaints received by the ADA/Title VI Coordinator or designee or appeals to the Public Works Director or designee will be retained by the City of South Bend for a period of three years. It is recommended that you retain a copy of your complaint form for your personal records. Please remember to SIGN YOUR COMPLAINT form. • Attachment 9-2