68-18 Approving Update to ADA Transition Plan of 2013 and Title VI Plan: Non Discrimination in City Services, Programs & Activities under the Civil Rights Act of 1964

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Full Spanish language service is available on the City's 311 Call line, which operates from 7:30 a.m. to 5:30 p.m., Monday through Friday, and any complaints from Spanish speaking persons are promptly referred to the responsible City Department when appropriate. The 311 Call Center is also a source for identification of the approximate number of persons with limited English language proficiency by those whose primary language of communication is Spanish and by those with other primary languages of communication.To date the Call Center has had no language translation requests other than Spanish, and as of Autumn 2018, the 311 Call Center has responded to 760,000 calls. Of these, 2,300 were from Spanish speakers; and none were from speakers of another language requiring translation. The total number of impaired contacts through Autumn 2018 is 150 and all were translated through outside services. The 311 Call Center is also a useful source of knowledge as to the specific City services frequently used, needed, and accessed by persons with limited English proficiency as well as other persons protected by Title VI and the City's policy. The City has a Voluntary Title VI Public Involvement Survey form in both English and Spanish that it provides at public meetings and at the counters in City service offices(Attachment 4-A & 4-B) to identify LEP persons as well as others protected by Title VI and supplemental City policy. Additionally, City Departments, offices, recreational and service facilities, will use I-Speak Cards(Attachment 5)to assist in identifying languages spoken by users of City programs, services and activities where interpretation services may be needed. CITY PROGRAMS USING FEDERAL FINANCIAL ASSISTANCE The City of South Bend receives grants and funds from the Federal Department of Transportation and the Federal Highway Commission for roads, rights-of-way, and other improvements. It also receives funds for distressed property revitalization and redevelopment from the Federal Department of Urban Development (HUD). Its Human Rights Commission receives Federal grant monies from HUD and the Federal Equal Employment Opportunities Commission.The City receives other Federal program assistance. The City itself as well as all contractors, subcontractors and vendors who receive payment from the City where the funding has originated from any Federal assistance program are subject to all provisions of Title VI. The City acknowledges its duty to provide Assurances per regulations enacted by the Federal Highway Administration. Page 115