68-18 Approving Update to ADA Transition Plan of 2013 and Title VI Plan: Non Discrimination in City Services, Programs & Activities under the Civil Rights Act of 1964

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The City assists disabled home residents in trash pickup by allowing such persons to have pick-up next to their homes rather than at the curb. The City's 311 Call Center, a chief mode of communication between the City and its citizens, assists in identifying these persons. A citizen's duty to remove snow and ice may be waived upon notice to the City of such person's disability status. The 311 Call Center is a mobile and online service which gives citizens a means to identify concerns and report them to City personnel for prompt response and correction, or simply to obtain information about the City. Calls regarding accessibility received on the 311 Call Center are referred to the ADA/Title VI Coordinator if they involve a City building, facility or City service, program or activity. Accessibility issues not involving a City-owned or sponsored matter are referred to the South Bend Human Rights Commission. Other specific accommodation in City services, programs, and activities may include any or all of the following list which is not exhaustive: — Microphone available at public meetings upon request with cable long enough to serve accessible seating areas or availability of wireless unit — American Sign Language interpreter available at meetings for 500 persons or more — Audio description of visual materials — Speakerphone or similar means of program accessibility — Presentation materials in both audio and visual form — Printed materials available in alternate format — Note-taker availability — Materials in electronic format To better assist and increase minority business participation in City contracts and purchasing,the South Bend Common Council enacted a Minority and Women Business Enterprise Diversity Development Program to advance equal opportunity of minority and women owned businesses to participate in public bidding and contracts with the City. A Diversity Utilization Board was created in 2011 to oversee the goals of the program. Since then the Diversity Utilization Board has sponsored training programs and other activities to identify and encourage minority businesses in the City bidding process, and in procurement of other City contractual work.This Board and its interaction with City agents in contracting and purchasing, has furthered the number of minority businesses participating in City projects and programs, and will continue to do so. Page 112