04-11-2012 Mayor Pete Buttigieg State of the City of South Bend

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SOU TR 8F � G z s 1865 CITY OF SOUTH BEND PETE BUTTIGIEG, MAYOR OFFICE OF THE MAYOR • By the time this effort is complete, we'll have capabilities we never had before: detailed data on what issues citizens call most often about, how long it takes to address them, and how good a job we do. Without that data,we cannot be a great customer service organization. With it, we can and will make better management decisions and provide outstanding services to all our citizens and organizations. • We are revamping the city's website, and later this year will deliver a new and improved look with a more user-friendly ftmctionality and easy-to-find information. • The overarching vision is for technology to make it easier for citizens to solve problems and easier for government to make good decisions. E. Reflection on diversity and unity • Before closing, I'd like to take a moment to reflect on the questions of leadership, diversity and unity in our community. • Not long ago, I faced an unpleasant choice, and the need, among unattractive alternatives, to discern the least bad option. I made the choice I felt was best for the city. I knew it would be difficult, that it would potentially be unpopular, and likely misunderstood. And because there were and still are serious confidentiality issues limiting what I could say about the matter, I knew that I would have to bite my tongue while opening the door to the potential for confusion and rumor. • But it was clear, given the circumstances, what was the right thing to do. • This situation illustrates what is perhaps the most important difference between being a candidate for office and being a bearer of executive responsibility. In my 1400 COUNTY-CITY BUILDING•227 W.IEFFERSON BOULEVARD•SOUTH BEND,INDIANA 46601 PHONE 574/235-9261• FAx 574/235-9892