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SpU TH 8F <br /> � G <br /> z s <br /> 1865 <br /> CITY OF SOUTH BEND <br /> PETE BUTTIGIEG, MAYOR <br /> OFFICE OF THE MAYOR <br /> • I'm also using press opportunities, from regular appearances on local <br /> television and before editorial boards to the monthly"Ask Pete" <br /> column in the Tribune, to proactively connect with citizens on <br /> important matters. <br /> • And new media such as Twitter and Facebook are providing a better <br /> way to stay abreast of citizen concerns and communicate our activities. <br /> • Transparency is one of many issues where the Common Council has a <br /> crucial role to play. Council members are the officials closest to the <br /> concerns of citizens, and the city relies on a strong council in order to <br /> make progress. <br /> • In order to ensure good communication, I have invested a great deal of <br /> time meeting council members,not just in formal settings but also one <br /> and two at a time. We have had our first shared session on the budget <br /> process and look forward to many more. My door is always open to <br /> Council members with any question, concern, or idea. <br /> • Later this year, we aim to roll out a new 311 line for information and <br /> city services. The end goal is a one-stop-shop where citizens can get <br /> answers and have problems solved in real time. <br /> • Not only does this make customer service more efficient, it also <br /> provides us with data we can use to make better management <br /> decisions. Emulating the "CitiStat"program used effectively in cities <br /> across the country, we will use real-time data as the basis for <br /> performance reviews the same as any large business to create more <br /> accountability and transparency and run the city more smoothly. <br /> 1400 COUNTY-CITY BUILDING•227 W.JEFFERSON BOULEVARD•SOUTH BEND,INDIANA 46601 <br /> PHONE 574/235-9261• FAx 574/235-9892 <br />