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a <br />BSN SPORTS,. <br />City of South Bend Branded Apparel and Accessories <br />BSN SPORTS and NIKE are pleased to extend this proposal to become a preferred provider of <br />apparel and related products and services for the City of South Bend. BSN Sports and our 1000+ <br />employees are grounded in the virtues of heart, integrity, teamwork and resourcefulness. We provide <br />Game Changing Solutions that deliver on a particular "Promise" — and these values, drive our promise <br />to you. <br />Through this commitment to your organization, we aim to elevate the experience for all your <br />organizations and employees. We intend for this significant pledge of economic support to help outfit <br />your city in best -in -class apparel and equipment for many years, and to simplify your life by <br />centralizing the purchasing process; giving much needed time back to your staff. <br />Customer Service Guarantee: <br />BSN Sports offers the following solutions to serve the City of South Bend: <br />Local Sales Professiooal: BSN Sports Sales Professional, Kevin Drajer lives and works out of South <br />Bend. Kevin has been in the industry for almost 10 years. Kevin's contact information is: <br />Kevin Drajer <br />.k.dlfatpj@_)bsnsps�j _,gm <br />574-229-7999 <br />Response time — BSN Sports has a response mandate to all employees that communication with all <br />employees and customers be within 24 hours, This includes voice and electronic communication. <br />Should there be circumstances where either of your local sales pros are not available, support people <br />are in place for contact during normal business hours Monday -Friday, lam to 5pm CST. <br />Local and National Customer Service — Each Sales Pro has an assigned Customer Service <br />Representative who works directly with them and can be contacted by any customer to answer <br />questions, review order status and detailed delivery information during normal business hours. BSN <br />Sports also has a national customer service team located in our Dallas headquarters that are readily <br />available as a backup during normal business hours. <br />Regional Management —Quinn Moore is the Regional Sales Manager's for BSN Sports in Indiana. <br />Quinn is based out of Indianapolis, and is, readily available and will be involved in ensuring the service <br />guarantee. <br />Quinn Moore <br />gLn,ppLg@12�5 <br />31,7-407-0170 <br />