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®CITY OF SOUTH BEND I OFFICE OF THE CLERK <br /> way to just kind of get us up to speed in terms of where we have been, where we are and where <br /> we want to go? Is that something we could follow up on? Also, that Council matrix could be <br /> something that is additional information that would be appreciated. Then my last question is with <br /> regards to the referrals to collections this year. That is a rather huge increase. <br /> Clerk Fowler replied, The reason that number is so big is because there was an area that we were <br /> not collecting on that we are now collecting on. That projection is big because of what we have <br /> already referred this ye . <br /> Councilmember Broden followed up, What is the problem in driving some of this ticketing? <br /> Clerk Fowler replied, There aren't any problems. I wouldn't call them problems but there have <br /> been a lot of things that have gone on in the different departments. I won't say they are problems <br /> because sometimes it's just a shift in culture, too. Like when we say we want to be a friendly and <br /> more gentle City, in our parking program we decided to have that collaborative package that <br /> includes that first warning ticket. Some things are just a switch in culture. Some are using different <br /> programs and what is captured and which department captures it is a result of reorganizing. <br /> Councilmember Broden stated, I think that context helps a lot when we see an existing number <br /> and there is a huge difference in it. At least from my perspective it really helps to get that <br /> background. Then I guess, overall, I heard the goal to move to credit card payments, I guess that <br /> would really fundamentally benefit your office as well as the Ordinance Violation Bureau. I would <br /> assume. <br /> Clerk Fowler stated, We do a lot with credit card payments but I think there are a lot of other <br /> departments that have fees that aren't able to use the credit card system in the way we have been <br /> able to. There are some departments that have different systems than we do. <br /> Councilmember Broden interjected, I guess I'm also assuming though that as people get more <br /> familiar as this comes online with dealing with the City as a whole, using a credit card would <br /> accrue additional benefit to the collections that you are already doing.Because it is a culture people <br /> get used to. <br /> Clerk Fowler replied, Yes, the mayor was talking about the ERP system and this is part of that. <br /> When you get a better system and people can go to one (1)place to make payments and everyone <br /> can do that, that is going to help. Then you talked about matrix earlier, that is basically surveys. <br /> Some of the interns have already worked on a lot of that stuff. And it is not so much for us, it was <br /> part of the things we do for Council. <br /> Committeemember Regina Williams-Preston stated, I just kind of want clarity. With Amnesty <br /> Day, you said you increased$4,000. What is the total? I couldn't find that in here. <br /> Clerk Fowler replied, I don't have the total off the top of my head but I can get that for you. <br /> Committeemember Williams-Preston followed up, Well I think it is positive reinforcement, it is <br /> smart and is working. If you do plan on applying it to other violations, I think that is fantastic. It <br /> is very commendable and it is in line with the change of culture. Thank you. <br /> EXCELLENCE I ACCOUNTABILITY I INNOVATION I INCLUSION I EMPOWERMENT <br /> 455 County-City Building 1 227 W.Jefferson Bvld I South Bend,Indiana 466011 p 574.235.9221 If 574.235.9173 1 TTD 574.235.5567 Iwww.southbendin.gov <br /> 9 <br />