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and can contribute and participate in a community where people of different backgrounds live in <br />mutual respect and harmony. <br />GOAL: The Community's Quality of Life <br />Improve South Bend's quality of life to ensure that every resident and every family can earn an <br />adequate income; secure adequate housing; live in a safe, pleasant and humane neighborhood; <br />enjoy a wide range of social, cultural and recreational opportunities; and have access to quality <br />educational and medical services within an excellent natural and manmade environment. <br />GOAL: Trust in City Government <br />Improve residents' trust in City government to ensure that South Bend has a broad base of <br />consensus and support on which to build the future, a strong foundation for collaborative action <br />and community partnerships; and an increase in resident and customer participation in the daily <br />public life of the community. <br />GOAL: The City's Responsiveness, Efficiency, and Effectiveness <br />Improve the responsiveness, efficiency, and effectiveness of City government to ensure that the <br />City`s customers get the value they expect and deserve. <br />GOAL: The City's Infrastructure <br />Improve the City's infrastructure to ensure that South Bend can support physical growth and <br />economic development; and offer an excellent quality of life to all of its residents and other <br />customers. <br />GOAL: The City's Financial Condition <br />Improve the financial condition of City government to ensure that South Bend has the financial <br />resources necessary to achieve all its goals for the next five years. <br />GOAL: The City's Workforce <br />Improve the City government's existing workforce, work environment and human development <br />systems to ensure that South Bend has the human resources necessary to achieve ali its goals for <br />the next five years. <br />CITY DEPARTMENT PURPOSE STATEMENTS <br />The City provides services to its customers through thirteen administrative departments. These <br />departments have unique purposes that are intended to support the citywide mission statement. <br />Each department developed a purpose statement which identifies its specific role. <br />A-3 <br />