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budget process and document must be integrated into the citywide strategic plan. Qbviously the <br />old model-a detailed line item budget was incongruent with this overarching planning process <br />and the emerging organization. <br />STRATEGIC PLANNING FRAMEWORK: Key Citywide Commponents <br />This budget document is one manifestation afihe strategic planning process anal plan. All <br />components (including the budget) flow from and return to our overarching mission and <br />membership purpose. We begin with the end in mind. <br />Our mission is: <br />`"To Be Recognized As a Model City." <br />Our collective purpose is: <br />"Ta provide the leadership to create a competitive advantage in quality of life, economic <br />security and safety for all our customers." <br />Our customers (clients) include: <br />"All residents of the City; all who pay taxes to the City; all visitors to the City; and all <br />who use services provided by the City." <br />In order to achieve the mission, to provide meaningful leadership, and to measure our customers' <br />satisfaction, the City's Management Team, led by the Mayor, established a citywide framework <br />of goals and growth objectives which established the context for each department, division and <br />bureau's performance indicators and growth objectives. <br />CTTYWIpE GOALS AND OBJECTIVES <br />The City's Management Team, over the course of many meetings, developed eight broad goals <br />that focus on the following areas: economy, safety, quality of life, trust, responsiveness, <br />infrastructure, finance and workforce. These eight original goals have objectives which, if <br />achieved, will result in the attainment of the goals. The eight goals are listed below. <br />GOAL: The Community's Economy <br />Improve South Bend's economy to ensure a vigorous local business climate; ample employment, <br />business and investment opportunities for all our customers; and a tax base that is sufficient to <br />meet the needs of the City, its residents and other customers. <br />GOAL: The Community's Public Safety and Civility <br />Improve South Bend's public safety and civility to ensure that every resident and other customers <br />can live, work, play, run a business and raise a family in a humane, pleasant and safe <br />environment; have adequate, affordable and timely access to all forms of emergency services; <br />A-2 <br />