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• 2000 Budget-It was our goal during the 2000 Budget to take the next step in this <br />process of refining and further developing each departmental programs' logic models. <br />That step included targeting and benchmarking our performance based program <br />outcomes. In addition to establishing a target and a benchmark for all identified <br />outcomes, each department was given the task of ensuring that each and every indicator <br />was measurable and that reliable data could be gathered during 1999 and in the future in <br />order to support these measurements. Since outcome indicators should be meaningful, <br />measurable, unambiguous, timely, unbiased, acceptable and manageable, several <br />modifications to the logic model (more specifically the indicators) became necessary <br />during the year's budget process. In many cases, departments had been collecting data <br />over the past several years that could be used to measure the intended outcomes. If this <br />information was available for 1998 and prior, it was included in the document in order to <br />provide historical trends. In a few cases, reliable information necessary for the accurate <br />measurement of the indicators was not available in 1999; however, systems have since <br />been put into place to enable us to measure our results in the future. <br />• 2001-04 Budget-The budgeting process focused primarily on the continued refining and <br />reworking of each program's logic model. Significant emphasis was placed on <br />integrating the logic models' outcomes and indicators with departmental and individual <br />performance reviews. We realize that this is an ongoing process and that our work to <br />more fully develop, refine and integrate this budget tool into our daily operations is <br />essential to its overall success. We are committed to continuing to build on a document <br />that has truly helped us focus on why we do what we do and how we can do it better. <br />Measuring performance outcomes enables us to improve the City's Performance Based Budget <br />process. Just as important, it also provides us with a tool to help programs improve services. <br />This process will help City employees determine whether or not the resources they expend <br />actually produce the benefits desired for its customers. We believe this process will take us a <br />significant step forward. in improving accountability and help us determine if the City's <br />programs really make a difference in the lives of the people that live and work in this <br />community. <br />A-9 <br />