2004 Performance Based Budget - Laserfiche WebLink

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We protect the City's interests. We manage the taxpayers' money, providing them with a good value. We adapt to new situations, responding quickly to new problems and opportunities. We are accessible to our customers. We respond to our customers' problems. We troubleshoot and find the root of the problem. Commitment to Customers: "In all our dealings, we will demonstrate our attitude of concern." • We treat all customers with respect. • We have an obligation to be competent and to be good at our jobs. • We ensure that our delivery of services is consistent and of a high quality, regardless of where, when or to whom the services are to be delivered. • We ensure that our delivery of services meet our customers' expectations of quality, consistency and value. • Our cost of services is always competitive. • We give our best effort to answering customer questions and resolving their problems. • We are always honest; if we cannot accommodate a request, we do our best to explain why. Commitment to Fellow Employees: "We are loyal to, and supportive of, all dedicated City workers." • Promotions are made solely on the basis of the individual's ability, regardless of race or gender. • Whenever possible, promotions are made from within the organization. • We provide a work environment that encourages employees to grow. • We provide training and development opportunities. • All are treated in a consistent, fair and evenhanded manner. • We do our best to ensure that all employees are fairly compensated for their work. • We recognize employees who make an extraordinary contribution. • We actively solicit and listen to the point of view of all City employees. When we cannot implement their suggestions or accommodate their request,. we honestly explain why. IMPROVING THE BUDGET PROCESS AND DOCUMENT Since 1995, the City's management team and City employees have worked diligently to improve both the budget process (especially as it relates to the strategic planning process) and the City's budget document. The 2001 budget process and document have continued these efforts to make the budget more meaningful as a community wide resource, an effective policy statement and efficient management tool. In order to understand and appreciate the stages of improvements, a short history of our progress is provided. 1995 Budget-The 1995 City Budget was a traditional line item budget. During the 1995 budget process, the City was in the initial stages of establishing the City's mission, broad goals and rudimentary growth objectives. The Technical Advisory Committee was A-6